Description

As a Store Manager, you will lead the team in delivering exceptional client experiences while driving sales and fostering strong customer relationships. This role involves being actively present on the sales floor, mentoring the team, and developing business strategies to enhance store performance.

Requirements

• •Several years of experience in management role in luxury retail environment
• •At least 2 years of experience in leading and coaching a store team
• •Business/Retail Management degree or equivalent is a plus
• •Strong knowledge of important retail KPIs and luxury retail market
• •Deep focus on customer service mindset, organization, and detail-orientation
• •Ability to motivate, coach, train, and develop the store team
• •Fluency in spoken German and English expected

Tasks

• •Represent the company in the local market
• •Identify opportunities to increase customer footfall
• •Attract new clients and build brand loyalty
• •Be present on the sales floor to ensure excellent client service
• •Foster omni-channel development within the team
• •Ensure synergy between front and back of house
• •Drive and maximize sales performance
• •Propose and develop business plans
• •Meet store operating budget and control expenses
• •Develop and maintain solid client relationships
• •Guarantee excellent client satisfaction
• •Promote a client-centric mindset
• •Encourage entrepreneurial and team spirit
• •Communicate effectively to ensure efficient organization
• •Mentor, train, and coach the store team
• •Help the team exceed their KPIs