Description

As a Store Manager, you will create an exceptional client experience while leading a high-performing team. This role involves driving store strategy, fostering customer loyalty, and ensuring operational excellence in a luxury retail environment.

Requirements

• •Strong leadership and team development skills
• •Excellent understanding of retail KPIs and performance driving ability
• •Client-centric mindset and proactive business approach
• •Effective communication, organizational, and problem-solving skills

Tasks

• •Define and execute store strategy
• •Drive KPIs and ensure budget achievement
• •Act as an ambassador of the Maison
• •Guarantee an exceptional client journey
• •Implement clienteling strategies
• •Foster customer loyalty through engagement
• •Manage CRM activities and digital tools integration
• •Handle delicate sales and after-sales situations
• •Build and develop a high-performing team
• •Recruit, coach, and plan careers for staff
• •Promote a couture service mindset
• •Ensure effective communication among team members
• •Maintain a positive and motivating work environment
• •Oversee staff planning and performance appraisals
• •Ensure compliance with labor regulations
• •Supervise stockroom and inventory processes
• •Ensure product safety and rotation
• •Manage end-of-season returns
• •Guarantee operational compliance and store maintenance
• •Report accurately on sales and costs
• •Execute VM guidelines effectively
• •Maintain store image and cleanliness
• •Liaise with HQ for updates and improvements