Sprinklr
Director, Managed Services(m/w/x)
Full-timeOn-siteSenior
Hamburg
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SPSprinklr Germany GMBH
Sr. Manager Professional Services(m/w/x)
Hamburg
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Leading regional teams implementing AI-native customer experience platforms at an AI-native platform provider. 8 years technology consulting and services team management experience required. Open Mentoring Program.
Requirements
- Minimum 8 years technology consulting experience
- Experience managing and developing services teams
- Excellent written and verbal communication skills
- Competent and confident presenter
- Strong people and team management skills
- Willingness to learn technical concepts
- Passion for customer experience technology
- High commercial awareness
- Project portfolio management for revenue
- Ability to work independently and collaboratively
- Ability to work under tight deadlines
- Commitment to client delight
- University degree or higher advantageous
- German language skills optional
- Current and unrestricted work authorization
Tasks
- Lead a regional team of consultants and project managers
- Provide technical and organizational leadership to the team
- Monitor performance against utilization and revenue metrics
- Implement strategies to enhance individual and team performance
- Co-define regional implementation practice strategies
- Collaborate with license sales and other internal units
- Maintain delivery standards across multiple project teams
- Facilitate team feedback to regional services leadership
- Partner with engagement leaders on forecasting and resources
- Develop star performers and manage employee satisfaction
- Ensure deep product expertise across the delivery pipeline
- Represent services leadership in strategic customer meetings
- Act as an escalation point for project stakeholders
- Contribute delivery expertise to the sales cycle
- Coordinate expert-level solution recommendations and problem resolution
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Basic
Tools & Technologies
- SaaS
Benefits
Healthcare & Fitness
- Voluntary healthcare coverage
More Vacation Days
- Paid time off
Mentorship & Coaching
- Open Mentoring Program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sprinklr Germany GMBH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SPSprinklr Germany GMBH
Sr. Manager Professional Services(m/w/x)
Hamburg
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Leading regional teams implementing AI-native customer experience platforms at an AI-native platform provider. 8 years technology consulting and services team management experience required. Open Mentoring Program.
Requirements
- Minimum 8 years technology consulting experience
- Experience managing and developing services teams
- Excellent written and verbal communication skills
- Competent and confident presenter
- Strong people and team management skills
- Willingness to learn technical concepts
- Passion for customer experience technology
- High commercial awareness
- Project portfolio management for revenue
- Ability to work independently and collaboratively
- Ability to work under tight deadlines
- Commitment to client delight
- University degree or higher advantageous
- German language skills optional
- Current and unrestricted work authorization
Tasks
- Lead a regional team of consultants and project managers
- Provide technical and organizational leadership to the team
- Monitor performance against utilization and revenue metrics
- Implement strategies to enhance individual and team performance
- Co-define regional implementation practice strategies
- Collaborate with license sales and other internal units
- Maintain delivery standards across multiple project teams
- Facilitate team feedback to regional services leadership
- Partner with engagement leaders on forecasting and resources
- Develop star performers and manage employee satisfaction
- Ensure deep product expertise across the delivery pipeline
- Represent services leadership in strategic customer meetings
- Act as an escalation point for project stakeholders
- Contribute delivery expertise to the sales cycle
- Coordinate expert-level solution recommendations and problem resolution
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Basic
Tools & Technologies
- SaaS
Benefits
Healthcare & Fitness
- Voluntary healthcare coverage
More Vacation Days
- Paid time off
Mentorship & Coaching
- Open Mentoring Program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sprinklr Germany GMBH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Sprinklr Germany GMBH
Industry
IT
Description
Sprinklr is an AI-native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale.
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