Sr. Manager Professional Services(m/w/x)

Description

You will lead a high-performing services team to drive successful product deployments. By balancing strategic leadership with operational oversight, you'll ensure client satisfaction and team growth.

Requirements

• •Minimum 8 years technology consulting experience
• •Experience managing and developing services teams
• •Excellent written and verbal communication skills
• •Competent and confident presenter
• •Strong people and team management skills
• •Willingness to learn technical concepts
• •Passion for customer experience technology
• •High commercial awareness
• •Project portfolio management for revenue
• •Ability to work independently and collaboratively
• •Ability to work under tight deadlines
• •Commitment to client delight
• •University degree or higher advantageous
• •German language skills optional
• •Current and unrestricted work authorization

Tasks

• •Lead a regional team of consultants and project managers
• •Provide technical and organizational leadership to the team
• •Monitor performance against utilization and revenue metrics
• •Implement strategies to enhance individual and team performance
• •Co-define regional implementation practice strategies
• •Collaborate with license sales and other internal units
• •Maintain delivery standards across multiple project teams
• •Facilitate team feedback to regional services leadership
• •Partner with engagement leaders on forecasting and resources
• •Develop star performers and manage employee satisfaction
• •Ensure deep product expertise across the delivery pipeline
• •Represent services leadership in strategic customer meetings
• •Act as an escalation point for project stakeholders
• •Contribute delivery expertise to the sales cycle
• •Coordinate expert-level solution recommendations and problem resolution

Tools & Technologies

Benefits