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BI
Bitpanda
8d ago

Specialist, Payment & Risk Operations(m/w/x)

Wien, Berlin
Full-timeWith Home OfficeExperienced

Description

In this role, you will protect the platform by analyzing transaction data and blockchain insights to mitigate risk, while providing direct support to ensure a safe experience for every user.

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Requirements

  • Commitment to proactive fraud prevention
  • Data-driven and logical problem-solving
  • Effective communication and sound judgment
  • Adaptability and continuous learning mindset
  • Fraud prevention experience, ideally in crypto/Fintech
  • Blockchain investigation and SQL skills (plus)

Work Experience

approx. 1 - 4 years

Tasks

  • Monitor fiat and crypto transactions for suspicious activity
  • Determine and execute appropriate risk mitigation strategies
  • Analyze blockchain data to generate actionable risk insights
  • Provide professional customer support via email and live chat
  • Collaborate with internal teams on escalated cases
  • Ensure strict adherence to service level agreements
  • Contribute to continuous operational improvements
  • Compile insights on emerging fraud trends for senior members
  • Assist with relevant operational and risk reporting

Tools & Technologies

Blockchain investigationSQL

Languages

EnglishBusiness Fluent

Benefits

Flexible Working

  • Hybrid working model
  • 25 days work from anywhere

Competitive Pay

  • Competitive total compensation package
  • Stock option plan

Mental Health Support

  • Confidential coaching and counselling
  • Mental health resources

More Vacation Days

  • 3 additional days off

Learning & Development

  • Unlimited access to Udemy

Corporate Discounts

  • Partner discounts and rewards

Generous Parental Leave

  • 8-week gender-neutral parent leave

Additional Allowances

  • Home office budget

Free or Subsidized Food

  • Free onsite dining

Job Security

  • Tenure recognition and rewards

Other Benefits

  • Exclusive Bitpanda-branded merchandise

Team Events

  • Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bitpanda and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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