Sungrow
Support Engineer - Operations & Maintenance(m/w/x)
Full-timeOn-siteExperienced
München
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SUSungrow Deutschland GmbH
Software Support Engineer(m/w/x)
München
Full-timeOn-siteExperienced
Nejo AI Summary
Remote and on-site support for sustainable energy tech, including client issue resolution and field engineer training. AI development and model simulation experience required. On-call rotation, 24/7 support.
Requirements
- Strong work ethic and perseverance
- Software development experience
- Development and model simulation experience
- Knowledge base development background
- AI development background
- Excellent communication skills
- Teamwork and interpersonal skills
- Strong execution capabilities
- Willingness to travel
- Ability to travel for commissioning and deployment
- Solid engineering fundamentals
- Problem-solving intuition
- Firmware and software-enabled systems focus
- Proven ability to lead across teams
- Ability to collaborate across teams
- Fostering cross-functional partnerships
Tasks
- Provide remote and on-site technical support
- Resolve product issues for clients
- Offer technical training to field engineers
- Mentor field technical service engineers
- Draft technical disclosures and instructions
- Summarize experience-sharing materials
- Coordinate with R&D, PQA, and SQE
- Resolve major product failures
- Address top issues
- Collect client service cases
- Analyze product serviceability requirements
- Compile analysis reports
- Conduct GFM field testing
- Review GFM field tests
- Liaise with HQ R&D
- Collaborate with model simulation groups
- Work with third-party EMS
- Use SQL for data analysis
- Utilize Python for data analysis
- Support product troubleshooting
- Optimize products
Work Experience
- 2 - 5 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sungrow Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SUSungrow Deutschland GmbH
Software Support Engineer(m/w/x)
München
Full-timeOn-siteExperienced
Nejo AI Summary
Remote and on-site support for sustainable energy tech, including client issue resolution and field engineer training. AI development and model simulation experience required. On-call rotation, 24/7 support.
Requirements
- Strong work ethic and perseverance
- Software development experience
- Development and model simulation experience
- Knowledge base development background
- AI development background
- Excellent communication skills
- Teamwork and interpersonal skills
- Strong execution capabilities
- Willingness to travel
- Ability to travel for commissioning and deployment
- Solid engineering fundamentals
- Problem-solving intuition
- Firmware and software-enabled systems focus
- Proven ability to lead across teams
- Ability to collaborate across teams
- Fostering cross-functional partnerships
Tasks
- Provide remote and on-site technical support
- Resolve product issues for clients
- Offer technical training to field engineers
- Mentor field technical service engineers
- Draft technical disclosures and instructions
- Summarize experience-sharing materials
- Coordinate with R&D, PQA, and SQE
- Resolve major product failures
- Address top issues
- Collect client service cases
- Analyze product serviceability requirements
- Compile analysis reports
- Conduct GFM field testing
- Review GFM field tests
- Liaise with HQ R&D
- Collaborate with model simulation groups
- Work with third-party EMS
- Use SQL for data analysis
- Utilize Python for data analysis
- Support product troubleshooting
- Optimize products
Work Experience
- 2 - 5 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sungrow Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Sungrow Deutschland GmbH
Industry
EnergyAutomation
Description
The company is a leader in the research and development of solar inverters and offers a broad product portfolio for renewable energy solutions.
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