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KOKONE Automatiktüren GmbH

Mechatroniker, Elektriker als Servicetechniker für Tür- und Toranlagen(m/w/x)

Hannover
Full-timeOn-site

Field service for door and gate systems at a major elevator and escalator firm. Familiarity with lift and associated technology required. Real-time reporting via e-Optimum system.

Requirements

  • Familiarity with lift and associated technology
  • Accountability for attending proposed training

Tasks

  • Ensure customer satisfaction through quality service.
  • Communicate proactively and precisely on-site.
  • Provide callout ETA and job performed updates.
  • Report work performed accurately and in real-time.
  • Ensure accuracy of e-Optimum and customer notifications.
  • Maintain excellent relationships with customers, contacts, and end-users.
  • Act as an ambassador on-site.
  • Ensure equipment safety and performance.
  • Manage the site environment during service operations.
  • Identify site risks.
  • Communicate site risks to your supervisor.
  • Take immediate action for identified high risks.
  • Apply the escalation procedure.
  • Identify unplanned service repairs.
  • Contact on-site personnel for approval.
  • Perform approved unplanned repairs.
  • Ensure end-user and site safety.
  • Ensure a safe working environment.
  • Follow safe working practices.
  • Perform operations per maintenance instructions.
  • Adhere to safety instructions.
  • Execute planned maintenance, callouts, and service repairs.
  • Respect schedules and time limits for callouts.
  • Adhere to quality standards and processes.
  • Manage time allocation effectively.
  • Plan your workload effectively with your supervisor.
  • Raise sales leads to your supervisor.
  • Report completed work precisely and timely.
  • Follow established reporting processes.
  • Submit timesheets based on work execution.
  • Manage proximity stock (shelving, inventory, transfers).
  • Identify spare part needs.
  • Request spare parts from your supervisor.
  • Keep service tooling, van, and instruments safe.
  • Maintain service tooling, van, and instruments.
  • Contribute to product, method, and safety improvements.
  • Provide feedback to the PCM organization and your supervisor.
  • Provide regular updates to your supervisor.
  • Become familiar with lift and associated technology.
  • Attend proposed training sessions.
  • Provide training or coaching to nominated persons.

Education

  • Vocational certificationOR
  • Bachelor's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • lift
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of KONE Automatiktüren GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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