Description

In this role, you will focus on ensuring customer satisfaction through proactive communication and safe service operations. Your day-to-day responsibilities will involve managing site safety, executing maintenance tasks, and maintaining strong relationships with clients and end-users.

Requirements

• •Familiarity with lift and associated technology
• •Ability to give training/coaching

Tasks

• •Manage customer relationships to ensure satisfaction
• •Communicate proactively and precisely with customers on-site
• •Report work performed accurately and in real-time
• •Maintain excellent relationships with customers and end-users
• •Ensure equipment safety and performance
• •Manage the site environment during service operations
• •Identify and communicate site risks to the supervisor
• •Take immediate action on high-risk situations and follow escalation procedures
• •Identify unplanned service repairs and obtain approval for non-contract work
• •Ensure end-user and site safety during service operations
• •Follow safe working practices according to maintenance and safety instructions
• •Execute service visits, including planned maintenance and repairs, on schedule
• •Plan workload effectively with the service supervisor
• •Raise sales leads to the supervisor
• •Report work done accurately and timely according to processes
• •Submit time sheets based on executed work
• •Manage proximity stock, including inventory and spare part requests
• •Maintain service tools, van, and instruments in good condition
• •Provide feedback for product and method improvements to the PCM organization
• •Update the supervisor regularly on relevant information
• •Stay familiar with lift technology and attend required training
• •Train or coach nominated individuals as needed