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Leading a service execution team for a global home furnishing company. Proven leadership experience in customer service or logistics required. 28 vacation days, 85%-100% travel ticket subsidy.
Requirements
- Relevant experience in customer service or logistics
- Proven performance in customer service or logistics
- Experience in a retail environment (ideal)
- Proven leadership experience
- Outstanding team leadership ability
- Strong customer mindset
- Passion for exceptional service delivery
- Passion for logistics
- Ability to work in fast-paced omnichannel environment
- Adaptability to changing omnichannel environment
- Proactive problem-solving skills
- Ability to handle challenging situations
- Strong organizational skills
- Ability to manage multiple tasks
- Availability for weekend work
- Availability for early mornings
- Availability for late evenings
- Clear and targeted communication in Local language
- Clear and targeted communication in English
Tasks
- Lead and inspire the Service Execution team
- Empower the team to achieve outstanding results
- Ensure smooth and efficient daily operations
- Develop and implement customer satisfaction strategies
- Monitor and analyze KPIs for improvement
- Promote a customer-focused culture
- Collaborate with customer service and partners
- Train and mentor team members
- Support team members to reach their potential
Work Experience
- approx. 4 - 6 years
Education
- High school diploma
Languages
- English – Business Fluent
- local – Native
Benefits
Generous Parental Leave
- 8 weeks paid parental leave for fathers
- 20 weeks paid parental leave for mothers
Corporate Discounts
- 15% staff discount
Public Transport Subsidies
- 85%-100% yearly travel ticket subsidy
Parking & Commuter Benefits
- Free parking facilities
Learning & Development
- Unlimited LinkedIn learning access
Free or Subsidized Food
- Affordable and healthy staff canteen meals
Bonuses & Incentives
- Bonus payments
Career Advancement
- Career development opportunities
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Leading a service execution team for a global home furnishing company. Proven leadership experience in customer service or logistics required. 28 vacation days, 85%-100% travel ticket subsidy.
Requirements
- Relevant experience in customer service or logistics
- Proven performance in customer service or logistics
- Experience in a retail environment (ideal)
- Proven leadership experience
- Outstanding team leadership ability
- Strong customer mindset
- Passion for exceptional service delivery
- Passion for logistics
- Ability to work in fast-paced omnichannel environment
- Adaptability to changing omnichannel environment
- Proactive problem-solving skills
- Ability to handle challenging situations
- Strong organizational skills
- Ability to manage multiple tasks
- Availability for weekend work
- Availability for early mornings
- Availability for late evenings
- Clear and targeted communication in Local language
- Clear and targeted communication in English
Tasks
- Lead and inspire the Service Execution team
- Empower the team to achieve outstanding results
- Ensure smooth and efficient daily operations
- Develop and implement customer satisfaction strategies
- Monitor and analyze KPIs for improvement
- Promote a customer-focused culture
- Collaborate with customer service and partners
- Train and mentor team members
- Support team members to reach their potential
Work Experience
- approx. 4 - 6 years
Education
- High school diploma
Languages
- English – Business Fluent
- local – Native
Benefits
Generous Parental Leave
- 8 weeks paid parental leave for fathers
- 20 weeks paid parental leave for mothers
Corporate Discounts
- 15% staff discount
Public Transport Subsidies
- 85%-100% yearly travel ticket subsidy
Parking & Commuter Benefits
- Free parking facilities
Learning & Development
- Unlimited LinkedIn learning access
Free or Subsidized Food
- Affordable and healthy staff canteen meals
Bonuses & Incentives
- Bonus payments
Career Advancement
- Career development opportunities
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
IKEA
Industry
Retail
Description
Das Unternehmen bietet schöne Einrichtungsprodukte und -lösungen, hergestellt mit Rücksicht auf unseren Planeten.
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