Solplanet
Service Specialist(m/w/x)
Full-timeOn-siteJunior
Köln
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Troubleshooting solar inverters, energy storage, and EV chargers remotely or on-site. State-certified electrician with PV, energy storage, or EV charger knowledge required. 4-day work week, company car for private use.
Requirements
- State-certified electrician, specialized in photovoltaic technology, renewable energy, or comparable field
- In-depth knowledge of technical requirements for PV, energy storage systems, EV chargers
- Independent and focused work in dynamic, fast-paced environment
- Prior work experience in PV related industry is advantageous
- Self-motivated and performance driven
- Excellent interpersonal and communication skills
- Can-do attitude and hands-on mindset
- Proactive, dynamic, solution and customer oriented
Tasks
- Provide technical troubleshooting support via phone or digital channels
- Offer remote or on-site commissioning support
- Collaborate with colleagues to resolve customer issues
- Plan and coordinate inverter dispatch for replacement
- Assist in collecting replaced inverters
- Support new service partner onboarding and management
- Document case information accurately using CRM software
- Deliver training sessions to customers or colleagues
- Identify opportunities to improve products and processes
- Collect customer satisfaction feedback for process improvement
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Benefits
Learning & Development
- Personal and professional development
Career Advancement
- Internal growth opportunities
- Long-term career path
Informal Culture
- Ambitious team
Startup Environment
- Fast decision making
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Solplanet and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Troubleshooting solar inverters, energy storage, and EV chargers remotely or on-site. State-certified electrician with PV, energy storage, or EV charger knowledge required. 4-day work week, company car for private use.
Requirements
- State-certified electrician, specialized in photovoltaic technology, renewable energy, or comparable field
- In-depth knowledge of technical requirements for PV, energy storage systems, EV chargers
- Independent and focused work in dynamic, fast-paced environment
- Prior work experience in PV related industry is advantageous
- Self-motivated and performance driven
- Excellent interpersonal and communication skills
- Can-do attitude and hands-on mindset
- Proactive, dynamic, solution and customer oriented
Tasks
- Provide technical troubleshooting support via phone or digital channels
- Offer remote or on-site commissioning support
- Collaborate with colleagues to resolve customer issues
- Plan and coordinate inverter dispatch for replacement
- Assist in collecting replaced inverters
- Support new service partner onboarding and management
- Document case information accurately using CRM software
- Deliver training sessions to customers or colleagues
- Identify opportunities to improve products and processes
- Collect customer satisfaction feedback for process improvement
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Benefits
Learning & Development
- Personal and professional development
Career Advancement
- Internal growth opportunities
- Long-term career path
Informal Culture
- Ambitious team
Startup Environment
- Fast decision making
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Solplanet and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Solplanet
Industry
EnergyAutomation
Description
AISWEI is a leading provider of renewable energy solutions, offering solar inverters, batteries, EV chargers, heat pumps, and energy management solutions. With over 15 years of R&D and manufacturing expertise, AISWEI is one of the largest manufacturers of solar string inverters globally.
Not a perfect match?
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