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IIiits-consulting

Technical Cloud Customer Success Engineer(m/w/x)

Dortmund
Full-timeWith Home OfficeSenior

Technical support for cloud and container-based platform implementation for custom software solutions. In-depth practical experience with cloud/cloud-native technologies and Kubernetes understanding required. 30 vacation days, plus Christmas and New Year's Eve off.

Requirements

  • Clear communication
  • Coordination skills for alignments
  • Independent, structured, and proactive work style
  • Requirement gathering and prioritization skills
  • Proactive and responsible topic advancement
  • Active contribution of solutions
  • In-depth practical experience with Cloud and Cloud-Native Technologies (Open Telekom Cloud or OpenStack focus)
  • In-depth knowledge of System Design and Architecture (end-to-end understanding, option evaluation, robust solution architectures)
  • Good understanding of Kubernetes and common components/patterns
  • Experience with Infrastructure as Code (Terraform) and Deployment Tools (Helm); GitOps (ArgoCD/Flux) a plus
  • Ability to explain complex technical matters structured (verbal and written)
  • Customer-oriented work style
  • Prioritization skills
  • Comfort with fast-paced, dynamic environments
  • Very good German and English skills (min. C1)

Tasks

  • Act as a technical contact for cloud customers
  • Support cloud platform implementation and operation
  • Remove technical hurdles for customers
  • Develop secure, repeatable solutions from best practices
  • Explain complex technical issues clearly
  • Consult customers on cloud planning and usage
  • Advise on cloud adoption and evolution
  • Record and prioritize technical problems
  • Analyze problem causes and develop solutions
  • Plan and moderate customer workshops and training
  • Conduct tailored technical deep dives
  • Create reproducible reference setups for use cases
  • Conduct regular consultations with partners
  • Lead joint customer meetings with partners
  • Coordinate requirements and technical issues with partners
  • Propose and develop content like blog articles
  • Share best practices to enable customers
  • Gather customer insights and identify trends
  • Communicate bugs, features, and documentation gaps
  • Identify relevant market and technology trends
  • Classify trends for customers and partners
  • Derive actionable next steps for customer problems

Work Experience

  • 2 - 5 years

Education

  • Vocational certificationOR
  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • Open Telekom Cloud
  • OpenStack
  • Kubernetes
  • Terraform
  • Helm
  • ArgoCD
  • Flux

Benefits

Learning & Development

  • Tech talks and paid training

Team Events

  • Regular company events
  • Workshops and team activities

More Vacation Days

  • 30 vacation days
  • Christmas and New Year's Eve off

Additional Allowances

  • Additional free training days

Other Benefits

  • Mobility support

Family Support

  • Family packages

Mental Health Support

  • Well-Being offers
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of iits-consulting and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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