Delos Cloud
Senior Support Engineer for Azure Cloud(m/w/x)
Full-time/Part-timeWith HomeofficeSenior
Walldorf
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DEDelos Cloud
Senior Support Engineer for Azure Cloud(m/w/x)
Walldorf
Full-time, Part-timeWith Home OfficeSenior
Nejo AI Summary
Steering Azure support operations and provider coordination for a sovereign public sector cloud platform. Expertise in ITIL standards and technical Azure solutions required. Flexible work environment, monthly employee vouchers.
Requirements
- Experience in IT support or Azure operations
- Knowledge of customer support and ITIL standards
- Expertise in Microsoft Azure and technical solutions
- Experience in provider steering and team leadership
- Strong communication and collaboration skills
- Independent working style and task prioritization
- Fluency in German and English
Tasks
- Steer the Azure Customer Support team
- Manage day-to-day operations for the support team
- Monitor and report on Azure team performance
- Analyze KPIs and SLAs to initiate mitigation measures
- Coordinate support case handling and quality management
- Resolve complex Azure support cases
- Manage and coordinate customer reported incidents
- Collaborate with technology providers and internal units
- Communicate with customers regarding critical incidents
- Expand and maintain the support knowledge base
- Drive continuous improvement of customer support services
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Azure Cloud
- Microsoft Azure
- AZ-900
- AZ-104
- AZ-700
- AZ-140
- AZ-305
- ITIL
Benefits
Competitive Pay
- Competitive salary
- Share participation options
Corporate Discounts
- Employee discounts
- Employee vouchers
Flexible Working
- Flexible work environment
- Working from home flexibility
- Working time account
Career Advancement
- Excellent development opportunities
Workation & Sabbatical
- Flexible time-off models
Public Transport Subsidies
- Flexible mobility programs
Company Vehicle
- Company car policy
Other Benefits
- JobRad
Free or Subsidized Food
- Free lunch
Snacks & Drinks
- Free water
- Excellent coffee
Healthcare & Fitness
- Outdoor sports activities
Retirement Plans
- Company pension plan
Startup Environment
- Intense onboarding
Mentorship & Coaching
- Personal buddy
Informal Culture
- Culture of inclusion
Ergonomic Workplace
- Accessibility accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Delos Cloud and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DEDelos Cloud
Senior Support Engineer for Azure Cloud(m/w/x)
Walldorf
Full-time, Part-timeWith Home OfficeSenior
Nejo AI Summary
Steering Azure support operations and provider coordination for a sovereign public sector cloud platform. Expertise in ITIL standards and technical Azure solutions required. Flexible work environment, monthly employee vouchers.
Requirements
- Experience in IT support or Azure operations
- Knowledge of customer support and ITIL standards
- Expertise in Microsoft Azure and technical solutions
- Experience in provider steering and team leadership
- Strong communication and collaboration skills
- Independent working style and task prioritization
- Fluency in German and English
Tasks
- Steer the Azure Customer Support team
- Manage day-to-day operations for the support team
- Monitor and report on Azure team performance
- Analyze KPIs and SLAs to initiate mitigation measures
- Coordinate support case handling and quality management
- Resolve complex Azure support cases
- Manage and coordinate customer reported incidents
- Collaborate with technology providers and internal units
- Communicate with customers regarding critical incidents
- Expand and maintain the support knowledge base
- Drive continuous improvement of customer support services
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Azure Cloud
- Microsoft Azure
- AZ-900
- AZ-104
- AZ-700
- AZ-140
- AZ-305
- ITIL
Benefits
Competitive Pay
- Competitive salary
- Share participation options
Corporate Discounts
- Employee discounts
- Employee vouchers
Flexible Working
- Flexible work environment
- Working from home flexibility
- Working time account
Career Advancement
- Excellent development opportunities
Workation & Sabbatical
- Flexible time-off models
Public Transport Subsidies
- Flexible mobility programs
Company Vehicle
- Company car policy
Other Benefits
- JobRad
Free or Subsidized Food
- Free lunch
Snacks & Drinks
- Free water
- Excellent coffee
Healthcare & Fitness
- Outdoor sports activities
Retirement Plans
- Company pension plan
Startup Environment
- Intense onboarding
Mentorship & Coaching
- Personal buddy
Informal Culture
- Culture of inclusion
Ergonomic Workplace
- Accessibility accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Delos Cloud and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Delos Cloud
Industry
IT
Description
Das Unternehmen bietet eine sichere Cloud-Plattform für die Digitalisierung des Öffentlichen Diensts in Deutschland.
Not a perfect match?
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