IDnow
Senior Solution Engineer(m/w/x)
Full-timeWith HomeofficeSenior
München
New Job?Nejo!
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IDIDnow
Senior Service Desk Analyst(m/w/x)
München
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Providing AI-driven SaaS support for digital identity solutions. Customer-centric thinking and B2C SaaS experience required. Flexible working hours, equipment support.
Requirements
- Customer-centric thinking
- Strong analytical skills
- Strong communication skills
- Experience in customer-facing B2C software roles
- Experience in customer-facing SaaS roles
- Experience in customer-facing enterprise technology roles
- Strong customer support experience
- Strong customer service desk experience
- Understanding of regulated industries
- Understanding of Financial Services environments
- Understanding of Compliance environments
- Understanding of GDPR-related environments
- Analytical problem-solving capabilities
- Structured problem-solving capabilities
- Excellent English communication skills
- German language skills (plus)
- French language skills (plus)
- Proactive mindset
- Ability to think outside the box
- Ability to identify improvement opportunities
- Ability to prioritize tasks effectively
- High sense of urgency
Tasks
- Create outstanding first impressions for customers
- Ensure smooth communication throughout support process
- Understand and prioritize customer issues quickly
- Coordinate information efficiently across teams
- Accelerate issue resolution
- Act as first point of contact for IDnow Service Desk
- Prefilter and group incoming support cases
- Analyze and correlate information for meaningful solutions
- Use AI-powered tools and internal knowledge systems
- Provide accurate pre-analysis and status updates
- Collaborate with Customer Success, Product, and Technology teams
- Continuously improve existing processes proactively
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Basic
- French – Basic
Benefits
Modern Equipment
- Support on equipment
Flexible Working
- Flexible working hours
Mental Health Support
- Mental health platform access
Mentorship & Coaching
- 1-on-1 sessions
Learning & Development
- Training platform access
- Unlimited content/course consumption
- Certification
Team Events
- Regular onsite gatherings
- Summer parties
Other Benefits
- Internal initiatives
More Vacation Days
- Paid special leave days
Workation & Sabbatical
- Workcation possibilities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IDnow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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IDIDnow
Senior Service Desk Analyst(m/w/x)
München
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Providing AI-driven SaaS support for digital identity solutions. Customer-centric thinking and B2C SaaS experience required. Flexible working hours, equipment support.
Requirements
- Customer-centric thinking
- Strong analytical skills
- Strong communication skills
- Experience in customer-facing B2C software roles
- Experience in customer-facing SaaS roles
- Experience in customer-facing enterprise technology roles
- Strong customer support experience
- Strong customer service desk experience
- Understanding of regulated industries
- Understanding of Financial Services environments
- Understanding of Compliance environments
- Understanding of GDPR-related environments
- Analytical problem-solving capabilities
- Structured problem-solving capabilities
- Excellent English communication skills
- German language skills (plus)
- French language skills (plus)
- Proactive mindset
- Ability to think outside the box
- Ability to identify improvement opportunities
- Ability to prioritize tasks effectively
- High sense of urgency
Tasks
- Create outstanding first impressions for customers
- Ensure smooth communication throughout support process
- Understand and prioritize customer issues quickly
- Coordinate information efficiently across teams
- Accelerate issue resolution
- Act as first point of contact for IDnow Service Desk
- Prefilter and group incoming support cases
- Analyze and correlate information for meaningful solutions
- Use AI-powered tools and internal knowledge systems
- Provide accurate pre-analysis and status updates
- Collaborate with Customer Success, Product, and Technology teams
- Continuously improve existing processes proactively
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Basic
- French – Basic
Benefits
Modern Equipment
- Support on equipment
Flexible Working
- Flexible working hours
Mental Health Support
- Mental health platform access
Mentorship & Coaching
- 1-on-1 sessions
Learning & Development
- Training platform access
- Unlimited content/course consumption
- Certification
Team Events
- Regular onsite gatherings
- Summer parties
Other Benefits
- Internal initiatives
More Vacation Days
- Paid special leave days
Workation & Sabbatical
- Workcation possibilities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IDnow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
IDnow
Industry
IT
Description
Das Unternehmen bietet SaaS-Lösungen zur Identitätsverifizierung an, um Unternehmen bei der sicheren Entscheidungsfindung zu unterstützen.
Not a perfect match?
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