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RORoche Diagnostics Int. AG

Senior Scientist PMQ(m/w/x)

Risch-Rotkreuz
Full-timeOn-siteSenior
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Managing non-routine product complaints for personalized medicine diagnostics. Advanced degree in life sciences with 3 years in product complaint handling required. Advanced diagnostic technology focus.

Requirements

  • Bachelors in life sciences or related fields
  • Advanced degree in Microbiology, Genomics, NextGen Sequencing, Chemistry, Bioinformatics or related sciences
  • 3 years of work experience in technical product support, research and development, technical customer support, product complaint handling or related function
  • Proficiency in technical writing
  • Proficiency in English with strong communication and intercultural skills
  • Hands-on experience
  • Industry experience with Customer Support, field technical support, and face to face customer support and training
  • Solid critical thinking and problem solving skills with a positive and creative attitude
  • Collaborative mindset and ability to manage stakeholder relationships
  • Good laboratory practices
  • Good communication skills: verbal, writing, presentation, technical writing

Tasks

  • Act as an escalation point for non-routine product complaints
  • Develop and update complaint and inspection procedures
  • Maintain and analyze problem logs to identify recurring issues
  • Document and track contact information for complaints
  • Report issues in accordance with company guidelines and regulations
  • Collaborate with internal groups to address product inquiries
  • Handle inquiries, complaints, and safety issues per ISO requirements
  • Conduct investigations and experimental design for case resolution
  • Perform data analysis to resolve product quality issues
  • Communicate quality-related information to relevant organizations
  • Collaborate with global and local functions to derive case measures
  • Support product teams with case information for documentation updates
  • Onboard and mentor new employees for knowledge transfer
  • Create and approve notifications for new products
  • Ensure compliance with laboratory policies and equipment inspections
  • Support audits, inspections, and quality reviews
  • Contribute to CAPA tasks for product quality enhancement
  • Participate in cross-team meetings and projects
  • Guide less experienced colleagues and act as a proxy for the Principal role
  • Optimize processes to increase quality and efficiency standards

Work Experience

  • 3 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Roche Diagnostics Int. AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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