Emma – The Sleep Company
Senior Operations Account Manager(m/w/x)
Full-timeWith HomeofficeSenior
Frankfurt am Main
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EMEmma - The Sleep Company
Senior Logistics Manager(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeSenior
Nejo AI Summary
Optimizing end-to-end D2C delivery and returns logistics for a global sleep brand. 6+ years in e-commerce logistics management required. 4-day work week, company car for private use.
Requirements
- Degree in Business Administration, Supply Chain, Economics, Engineering, or related fields
- 6+ years of experience in Delivery, Transportation and Logistics Management within FMCG, E-commerce, or Retail
- Strong analytical and problem-solving skills with continuous improvement mindset
- Ability to manage multiple priorities in fast-paced, dynamic environment
- Excellent communication and stakeholder management skills
- Fluent in English
Tasks
- Optimize end-to-end delivery and returns logistics
- Ensure seamless logistics execution from warehouse to customer
- Maintain high service reliability and operational efficiency
- Deliver a consistent customer experience
- Manage and improve logistics partner performance
- Ensure SLA compliance for delivery and returns
- Build strong relationships with logistics partners
- Drive cost efficiency in logistics operations
- Implement continuous performance improvements
- Lead operational planning and execution
- Manage routing and capacity planning
- Allocate partners for delivery and returns
- Ensure readiness for demand variability and peak periods
- Identify and resolve operational issues
- Address delivery and returns delays
- Resolve failed pickup issues
- Manage product damages
- Handle customer complaints
- Drive root cause analysis for issues
- Implement scalable corrective actions
- Define and monitor KPIs
- Improve OTIF and ROTIF metrics
- Track Delivery Time and CSAT
- Align KPIs with business targets
- Collaborate with internal stakeholders
- Align priorities with S&OP
- Support launches with Network Management
- Drive process improvements with Customer Excellence
- Work with Tech to improve logistics
- Drive automation initiatives
- Optimize processes with Tech & Engineering
- Reduce manual effort in logistics
- Improve scalability of logistics operations
- Enhance visibility across logistics
Work Experience
- 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Benefits
Learning & Development
- Continuous learning
- Formal training
- Learning Hub access
Diverse Work
- Hands-on experience
Mentorship & Coaching
- Mentoring
Other Benefits
- Nilo access
- Global environment
Informal Culture
- Collaborative community
- Diverse perspectives
Team Events
- Team events
Healthcare & Fitness
- Private Health Insurance
More Vacation Days
- Extra vacation day per year
- Max 30 vacation days
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Emma - The Sleep Company and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Sanofi Winthrop Industrie
Logistic Lead(m/w/x)
Full-timeWith HomeofficeExperiencedFrankfurt am Main - Emma
Senior Marketing Manager(m/w/x)
Full-timeWith HomeofficeSeniorFrankfurt am Main - Emma – The Sleep Company
Engineering Manager-Payments(m/w/x)
Full-timeRemoteSeniorFrankfurt am Main - Emma – The Sleep Company
Director of Product Development (Physical Products)(m/w/x)
Full-timeWith HomeofficeManagementFrankfurt am Main
EMEmma - The Sleep Company
Senior Logistics Manager(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeSenior
Nejo AI Summary
Optimizing end-to-end D2C delivery and returns logistics for a global sleep brand. 6+ years in e-commerce logistics management required. 4-day work week, company car for private use.
Requirements
- Degree in Business Administration, Supply Chain, Economics, Engineering, or related fields
- 6+ years of experience in Delivery, Transportation and Logistics Management within FMCG, E-commerce, or Retail
- Strong analytical and problem-solving skills with continuous improvement mindset
- Ability to manage multiple priorities in fast-paced, dynamic environment
- Excellent communication and stakeholder management skills
- Fluent in English
Tasks
- Optimize end-to-end delivery and returns logistics
- Ensure seamless logistics execution from warehouse to customer
- Maintain high service reliability and operational efficiency
- Deliver a consistent customer experience
- Manage and improve logistics partner performance
- Ensure SLA compliance for delivery and returns
- Build strong relationships with logistics partners
- Drive cost efficiency in logistics operations
- Implement continuous performance improvements
- Lead operational planning and execution
- Manage routing and capacity planning
- Allocate partners for delivery and returns
- Ensure readiness for demand variability and peak periods
- Identify and resolve operational issues
- Address delivery and returns delays
- Resolve failed pickup issues
- Manage product damages
- Handle customer complaints
- Drive root cause analysis for issues
- Implement scalable corrective actions
- Define and monitor KPIs
- Improve OTIF and ROTIF metrics
- Track Delivery Time and CSAT
- Align KPIs with business targets
- Collaborate with internal stakeholders
- Align priorities with S&OP
- Support launches with Network Management
- Drive process improvements with Customer Excellence
- Work with Tech to improve logistics
- Drive automation initiatives
- Optimize processes with Tech & Engineering
- Reduce manual effort in logistics
- Improve scalability of logistics operations
- Enhance visibility across logistics
Work Experience
- 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Benefits
Learning & Development
- Continuous learning
- Formal training
- Learning Hub access
Diverse Work
- Hands-on experience
Mentorship & Coaching
- Mentoring
Other Benefits
- Nilo access
- Global environment
Informal Culture
- Collaborative community
- Diverse perspectives
Team Events
- Team events
Healthcare & Fitness
- Private Health Insurance
More Vacation Days
- Extra vacation day per year
- Max 30 vacation days
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Emma - The Sleep Company and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Emma - The Sleep Company
Industry
Retail
Description
Emma is the world's largest D2C sleep brand, developing sleep comfort products and empowering customers to awaken their best every day.
Not a perfect match?
- Emma – The Sleep Company
Senior Operations Account Manager(m/w/x)
Full-timeWith HomeofficeSeniorFrankfurt am Main - Sanofi Winthrop Industrie
Logistic Lead(m/w/x)
Full-timeWith HomeofficeExperiencedFrankfurt am Main - Emma
Senior Marketing Manager(m/w/x)
Full-timeWith HomeofficeSeniorFrankfurt am Main - Emma – The Sleep Company
Engineering Manager-Payments(m/w/x)
Full-timeRemoteSeniorFrankfurt am Main - Emma – The Sleep Company
Director of Product Development (Physical Products)(m/w/x)
Full-timeWith HomeofficeManagementFrankfurt am Main