Description

As a Senior Key Account Manager, you will manage customer accounts, develop strategies for growth, and ensure satisfaction. Your role involves leading negotiations, coordinating with cross-functional teams, and monitoring market trends to drive business success.

Requirements

• •Hands-on experience in sales
• •Understanding of sales performance metrics
• •Excellent communication and negotiation skills
• •Ability to deliver projects and answer inquiries in a timely manner
• •Business/Commercial acumen with a problem-solving attitude
• •Proven negotiation experience
• •Ability to think strategically
• •Proven experience of managing people
• •Structured individual with good problem-solving skills
• •Excellent communication skills and able to deal with all levels of the organization and customers
• •Confident, thoughtful and able to articulate ideas to technical and non-technical team members
• •Enthusiastic, flexible and keen approach to learning
• •Ability to work well under pressure and prioritize work
• •Ability to work alone with minimum guidance and as part of a team
• •Bachelor’s Degree (Hons) or equivalent professional qualification and experience
• •Fluent in English and German
• •Experience preferably in automotive, OEM or Tier 1 background

Tasks

• •Manage one or more customer accounts
• •Develop and implement strategies to maximize current business
• •Coordinate new business quotations
• •Oversee performance metrics and pricing strategies
• •Ensure overall customer satisfaction
• •Represent BorgWarner professionally to customers
• •Align account activities with customer strategies
• •Lead contract negotiations to support growth objectives
• •Ensure compliance with commercial processes and contract reviews
• •Adhere to sales processes and improve account information management
• •Develop comprehensive customer strategies with cross-functional teams
• •Understand market share and competitive position for assigned accounts
• •Deploy market-driven pricing strategies based on customer value
• •Build strong rapport with key decision makers
• •Develop proactive new business opportunity plans
• •Monitor market dynamics and provide relevant information to sales management
• •Drive total customer satisfaction and pursue corrective actions
• •Create sales forecasts for long-range planning
• •Comply with contract review procedures and commercial policies
• •Provide global coordination on customer issues
• •Act as the primary contact for commercial issues with customers
• •Lead cross-functional teams for customer projects
• •Engage with other BorgWarner business units
• •Represent the business unit at exhibitions and marketing events