FINN
Senior Car Lifecycle Administrator(m/w/x)
Full-timeWith HomeofficeSenior
München
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OCOctopus Electric Vehicles
Senior Customer Operations Specialist(m/w/x)
München
Full-timeWith Home OfficeSenior
Green Job
Nejo AI Summary
Managing customer journeys from contracting to car delivery for electric vehicles. Customer service experience in leasing or mobility products required. Dog-friendly office, AI application assessment.
Requirements
- Customer service experience (leasing or mobility products)
- Passion for delivering outstanding results
- Passion for problem solving
- Going above and beyond for customer experience
- Startup mindset
- Adaptability
- Embracing change
- Hands-on approach
- Passion for sustainability
- Passion for e-mobility
- Strong communication skills
- Empathy
- Strong focus on delivery
Tasks
- Act as the main point of contact for customers after they order their car
- Collaborate with internal teams to ensure excellent customer experiences
- Manage customer journeys from contracting to car delivery
- Support customers throughout the vehicle usage lifecycle
- Ensure customer satisfaction
- Resolve issues to ensure a smooth customer transition
- Remove any customer blockers that arise
- Take ownership of customer relationships throughout their journey
- Maintain customer excitement with outstanding service
- Contribute to ongoing process definition based on customer experience
- Adapt processes to ensure a smooth customer journey
Work Experience
- approx. 4 - 6 years
Education
- High school diploma
Languages
- German – Native
- English – Business Fluent
Benefits
Informal Culture
- Dog friendly company
Other Benefits
- AI assessment of applications
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Octopus Electric Vehicles and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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OCOctopus Electric Vehicles
Senior Customer Operations Specialist(m/w/x)
München
Full-timeWith Home OfficeSenior
Green Job
Nejo AI Summary
Managing customer journeys from contracting to car delivery for electric vehicles. Customer service experience in leasing or mobility products required. Dog-friendly office, AI application assessment.
Requirements
- Customer service experience (leasing or mobility products)
- Passion for delivering outstanding results
- Passion for problem solving
- Going above and beyond for customer experience
- Startup mindset
- Adaptability
- Embracing change
- Hands-on approach
- Passion for sustainability
- Passion for e-mobility
- Strong communication skills
- Empathy
- Strong focus on delivery
Tasks
- Act as the main point of contact for customers after they order their car
- Collaborate with internal teams to ensure excellent customer experiences
- Manage customer journeys from contracting to car delivery
- Support customers throughout the vehicle usage lifecycle
- Ensure customer satisfaction
- Resolve issues to ensure a smooth customer transition
- Remove any customer blockers that arise
- Take ownership of customer relationships throughout their journey
- Maintain customer excitement with outstanding service
- Contribute to ongoing process definition based on customer experience
- Adapt processes to ensure a smooth customer journey
Work Experience
- approx. 4 - 6 years
Education
- High school diploma
Languages
- German – Native
- English – Business Fluent
Benefits
Informal Culture
- Dog friendly company
Other Benefits
- AI assessment of applications
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Octopus Electric Vehicles and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Octopus Electric Vehicles
Industry
Automotive
Description
The company builds a seamless way for drivers to switch to electric vehicles, offering a comprehensive leasing experience.
Not a perfect match?
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