Tieto Tech Consulting
SAP Solution Architect(m/w/x)
Full-time/Part-timeWith HomeofficeExperienced
from 75,000 / year
Wien, Linz, Graz, Berlin, Regensburg
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TI
Tieto Tech ConsultingSenior Contact Center Solution Architect / Pre-Sales Lead(m/w/x)
Regensburg
Full-timeWith Home OfficeSenior
Description
You will shape the future of customer service by designing complex contact center architectures and leading technical workshops to translate business needs into innovative, scalable platform solutions.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Motivation and experience as CX consultant
- •Several years of experience as Architect
- •Knowledge of Contact Center solutions
- •Experience with Genesys, Novomind, or Dynamics
- •Experience in integration of center platforms
- •Ability to explain technical concepts
- •Strong pre-sales mindset
- •Excellent communication and presentation skills
- •Fluency in English and German
Work Experience
approx. 4 - 6 years
Tasks
- •Lead solution architecture for pre-sales contact center engagements
- •Design end-to-end omnichannel routing for voice, chat, and messaging
- •Develop IVR, call flows, and routing logic
- •Architect voice, mail, and chatbot solutions
- •Design workforce and quality management components
- •Lead technical solution workshops with customers
- •Translate business requirements into concrete platform architectures
- •Define integration concepts with CRM systems like MS Dynamics 365
- •Support RFPs, proposals, estimations, and solution presentations
- •Collaborate with delivery teams on feasibility and scalability
- •Advise customers on service and contact center modernization
Tools & Technologies
Genesys CloudGenesys EngageNovomindDynamics 365 Contact CenterCRMAIIAM
Languages
English – Business Fluent
German – Business Fluent
Benefits
Career Advancement
- •Professional growth
Purpose-Driven Work
- •Meaningful projects
Informal Culture
- •Open culture
Flexible Working
- •Outstanding work-life balance
- •Flexible hybrid work model
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tieto Tech Consulting and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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- Tieto Tech Consulting
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TI
Tieto Tech ConsultingSenior Contact Center Solution Architect / Pre-Sales Lead(m/w/x)
Regensburg
Full-timeWith Home OfficeSenior
New Job?Nejo!
The AI Job Search Engine
Description
You will shape the future of customer service by designing complex contact center architectures and leading technical workshops to translate business needs into innovative, scalable platform solutions.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Motivation and experience as CX consultant
- •Several years of experience as Architect
- •Knowledge of Contact Center solutions
- •Experience with Genesys, Novomind, or Dynamics
- •Experience in integration of center platforms
- •Ability to explain technical concepts
- •Strong pre-sales mindset
- •Excellent communication and presentation skills
- •Fluency in English and German
Work Experience
approx. 4 - 6 years
Tasks
- •Lead solution architecture for pre-sales contact center engagements
- •Design end-to-end omnichannel routing for voice, chat, and messaging
- •Develop IVR, call flows, and routing logic
- •Architect voice, mail, and chatbot solutions
- •Design workforce and quality management components
- •Lead technical solution workshops with customers
- •Translate business requirements into concrete platform architectures
- •Define integration concepts with CRM systems like MS Dynamics 365
- •Support RFPs, proposals, estimations, and solution presentations
- •Collaborate with delivery teams on feasibility and scalability
- •Advise customers on service and contact center modernization
Tools & Technologies
Genesys CloudGenesys EngageNovomindDynamics 365 Contact CenterCRMAIIAM
Languages
English – Business Fluent
German – Business Fluent
Benefits
Career Advancement
- •Professional growth
Purpose-Driven Work
- •Meaningful projects
Informal Culture
- •Open culture
Flexible Working
- •Outstanding work-life balance
- •Flexible hybrid work model
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tieto Tech Consulting and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Tieto Tech Consulting
Industry
IT
Description
The company is the leading digital accelerator for innovation and sustainable value creation, combining business design with software engineering.
Not a perfect match?
- Tieto Tech Consulting
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Full-time/Part-timeWith HomeofficeSeniorRegensburg