Description

As a Sales Associate at Jimmy Choo, you will deliver outstanding customer service while embodying the luxury image of the brand. Your role involves building client relationships, managing stock, and actively participating in promotional events, all aimed at enhancing the customer experience.

Requirements

• •Demonstrable success as a sales consultant within a luxury brand
• •Excellent communication skills, written and verbal
• •Fluency in English
• •Additional languages beneficial
• •Demonstrable sales skills
• •Knowledge of luxury market, customer service, and fashion
• •Ability to handle multiple demands and competing priorities
• •Proactivity in anticipating client needs
• •Respectfulness and politeness, exceeding customer expectations
• •Innovation and initiative in customer care standards
• •Enthusiasm, self-confidence, and self-motivation
• •Understanding of luxury lifestyle image of Jimmy Choo
• •Professionalism maintained under all circumstances
• •Willingness to go the extra mile to achieve targets

Tasks

• •Provide exceptional customer service
• •Demonstrate the luxury lifestyle image of Jimmy Choo
• •Develop detailed product knowledge
• •Build and maintain a client database
• •Resolve customer complaints promptly
• •Replenish stock according to company policies
• •Maintain effective stock controls
• •Participate in stock takes as required
• •Attend store meetings and training events
• •Represent Jimmy Choo at promotional events
• •Ensure merchandise presentation meets VM standards
• •Contribute ideas for concession improvements
• •Strive to achieve key performance indicators
• •Implement required procedures and standards
• •Communicate Health and Safety issues to the Store Manager
• •Support back of house and administrative operations
• •Assist with ad-hoc duties as needed