Parametric Technology GmbH
Senior Subscription Manager(m/w/x)
Full-timeOn-siteSenior
München
New Job?Nejo!
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Owning end-to-end support service contract renewals at data management firm. Native German and English fluency mandatory. Focus on proactive customer value identification.
Requirements
- 3-5 years in customer-facing or customer service role
- Experience in a sales environment
- Mandatory fluency in German (native) and English
- Familiarity with CRM software (e.g., Salesforce) and MS Office
- Aptitude for new technologies
- Commitment to continuous learning
- Curiosity
- Ability to challenge status quo for simplification and innovation
- Detail-orientation and good organizational skills
- Proactive and customer-centric approach
Tasks
- Manage customer renewal processes
- Guide customers through contract renewals
- Identify opportunities to add customer value
- Own end-to-end support service contract renewals
- Ensure timely and accurate renewal completion
- Partner with quoting specialists for accurate renewal quotes
- Improve on-time and in-quarter renewal rates
- Manage discount governance effectively
- Engage proactively with partners and customers
- Understand customer and partner requirements
- Address customer and partner concerns
- Communicate the value of the services portfolio
- Offer subject matter expertise to partners and stakeholders
- Advise on support offerings, policies, and compliance
- Collaborate with internal teams for seamless renewals
- Lead planning calls to understand customer renewal intentions
- Resolve renewal inquiries and escalations promptly
Work Experience
- 3 - 5 years
Education
- High school diploma
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- CRM software
- Salesforce
- MS Office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NetApp, Inc. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Owning end-to-end support service contract renewals at data management firm. Native German and English fluency mandatory. Focus on proactive customer value identification.
Requirements
- 3-5 years in customer-facing or customer service role
- Experience in a sales environment
- Mandatory fluency in German (native) and English
- Familiarity with CRM software (e.g., Salesforce) and MS Office
- Aptitude for new technologies
- Commitment to continuous learning
- Curiosity
- Ability to challenge status quo for simplification and innovation
- Detail-orientation and good organizational skills
- Proactive and customer-centric approach
Tasks
- Manage customer renewal processes
- Guide customers through contract renewals
- Identify opportunities to add customer value
- Own end-to-end support service contract renewals
- Ensure timely and accurate renewal completion
- Partner with quoting specialists for accurate renewal quotes
- Improve on-time and in-quarter renewal rates
- Manage discount governance effectively
- Engage proactively with partners and customers
- Understand customer and partner requirements
- Address customer and partner concerns
- Communicate the value of the services portfolio
- Offer subject matter expertise to partners and stakeholders
- Advise on support offerings, policies, and compliance
- Collaborate with internal teams for seamless renewals
- Lead planning calls to understand customer renewal intentions
- Resolve renewal inquiries and escalations promptly
Work Experience
- 3 - 5 years
Education
- High school diploma
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- CRM software
- Salesforce
- MS Office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NetApp, Inc. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
NetApp, Inc.
Industry
IT
Description
Das Unternehmen ist verantwortlich für die technische Entwicklung und Betreuung von Vertriebs- und Implementierungspartnern im Bereich IT-Lösungen.
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