Philips
Remote Support Engineer with DICOM and HL7(m/w/x)
Full-timeOn-siteExperienced
Hamburg
from 59,015.46 / year
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PHPhilips
Remote Support Engineer with DICOM and HL7(m/w/x)
Hamburg
from 59,015.46 / year
Full-timeOn-siteExperienced
Nejo AI Summary
Remote support for health tech products, focusing on DICOM and HL7 standards. Fluent German and customer-facing technical support experience required. Supporting 200+ customers across DACH and EU regions.
Requirements
- Fluent German (mandatory) and good English communication skills
- Experience in customer-facing technical support roles
- Strong analytical and problem-solving abilities
- Degree in Computer Science or related technical field
- Knowledge of Microsoft SQL Server, DICOM, HL7, T-SQL, or scripting languages (e.g., PowerShell)
- ITIL Foundation certification and prior technical work on ISCV / XPER / IBE (advantageous)
- Collaborative, proactive, and customer-oriented mindset
Tasks
- Build trusted relationships with customers
- Deliver exceptional customer service
- Ensure customers maximize product use
- Provide remote support to over 200 customers
- Support users across DACH and EU regions
- Provide support for Patient Care and Cardiology Informatics solutions
- Resolve technical issues efficiently and empathetically
- Troubleshoot software and hardware incidents following Philips procedures
- Analyze software and hardware incidents following Philips procedures
- Escalate critical or complex cases to senior experts
- Work with cross-functional teams to improve products
- Work with cross-functional teams to enhance customer experience
- Maintain a high level of technical knowledge
- Continuously grow your expertise
- Contribute to the knowledge base
- Share best practices with global support teams
- Ensure customer interactions reflect Philips' quality and care
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Microsoft SQL Server
- DICOM
- HL7
- T-SQL
- PowerShell
- ITIL Foundation
- ISCV
- XPER
- IBE
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PHPhilips
Remote Support Engineer with DICOM and HL7(m/w/x)
Hamburg
from 59,015.46 / year
Full-timeOn-siteExperienced
Nejo AI Summary
Remote support for health tech products, focusing on DICOM and HL7 standards. Fluent German and customer-facing technical support experience required. Supporting 200+ customers across DACH and EU regions.
Requirements
- Fluent German (mandatory) and good English communication skills
- Experience in customer-facing technical support roles
- Strong analytical and problem-solving abilities
- Degree in Computer Science or related technical field
- Knowledge of Microsoft SQL Server, DICOM, HL7, T-SQL, or scripting languages (e.g., PowerShell)
- ITIL Foundation certification and prior technical work on ISCV / XPER / IBE (advantageous)
- Collaborative, proactive, and customer-oriented mindset
Tasks
- Build trusted relationships with customers
- Deliver exceptional customer service
- Ensure customers maximize product use
- Provide remote support to over 200 customers
- Support users across DACH and EU regions
- Provide support for Patient Care and Cardiology Informatics solutions
- Resolve technical issues efficiently and empathetically
- Troubleshoot software and hardware incidents following Philips procedures
- Analyze software and hardware incidents following Philips procedures
- Escalate critical or complex cases to senior experts
- Work with cross-functional teams to improve products
- Work with cross-functional teams to enhance customer experience
- Maintain a high level of technical knowledge
- Continuously grow your expertise
- Contribute to the knowledge base
- Share best practices with global support teams
- Ensure customer interactions reflect Philips' quality and care
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Microsoft SQL Server
- DICOM
- HL7
- T-SQL
- PowerShell
- ITIL Foundation
- ISCV
- XPER
- IBE
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Philips
Industry
Healthcare
Description
Das Unternehmen trägt durch innovative Lösungen zur Verbesserung der Lebensqualität von 3 Milliarden Menschen bei.
Not a perfect match?
- Philips
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