Referral Manager(m/w/x)

Description

You will elevate the veterinary referral journey by optimizing digital workflows and building strong partnerships with clinics to drive measurable growth and professional satisfaction.

Requirements

• •Experience as Operator in healthcare or similar
• •Passion for pets and animal care
• •Veterinary sector knowledge and medicine affinity
• •Relationship-building and stakeholder management skills
• •Results-driven focus on NPS and KPIs
• •Willingness to work nationally and travel
• •Leadership and influencing skills
• •Enjoyment of delivering excellent client service
• •Previous multi-site experience preferred

Tasks

• •Implement referral processes and portal workflows
• •Improve workflows using feedback from users and referrers
• •Implement reception policies within the PMS
• •Manage communication and reporting for referring veterinarians
• •Ensure the delivery of timely referral reports
• •Expand the referring clinic network and improve NPS
• •Maintain and utilize the referring-vet database effectively
• •Identify growth opportunities across referral hospitals
• •Prioritize clinic support alongside Area Operations Directors
• •Provide focused attention to high-need clinics
• •Update hospital websites with the marketing team
• •Coordinate marketing activities to attract new referrers
• •Identify and resolve structural referral issues
• •Support clinics based on performance and capacity
• •Facilitate collaboration between referral and hybrid clinics
• •Coordinate the national referral network
• •Maintain accountability for all referral KPIs

Tools & Technologies