KOB
Mitarbeiter Quality Data Service(m/w/x)
Full-timeWith HomeofficeExperienced
Wolfstein
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INInternational SOS Pte Ltd
Quality Assurance Lead Nurse Near Patient Quality Assurance Lead(m/w/x)
Kaiserslautern, Wiesbaden, Spangdahlem, Stuttgart, Neu-Isenburg
Full-timeRemoteSenior
Nejo AI Summary
Overseeing customer service and service recovery for overseas healthcare services. Healthcare quality management experience required. Work from home, no shift work.
Requirements
- Graduate nurse with 3 years nursing experience
- Experience in healthcare quality management/assurance
- Experience in medical facility accreditation
- Experience in implementing/conducting medical facility/departmental review/audit programs
- Experience in medical facility administration
- Experience in medical outsourcing to provider network
- Experience in healthcare network development/management
- Familiarity/experience in international healthcare environment
- Experience in healthcare insurance or medical/travel assistance
- Proactive problem identification and action
- Appropriate listening skills
- Effective problem-solving skills and lateral thinking
- Ability to work under pressure
- Ability to prepare accurate and timely reports
Tasks
- Lead quality initiatives and processes
- Oversee customer service and service recovery responses
- Document and track customer feedback and corrective actions
- Collect and analyze provider-level quality data
- Support clinical quality through case reviews and feedback
- Develop relationships with provider quality teams
- Drive regular updates of clinical outcome data
- Define and implement service quality guidelines
- Set targets for service quality improvements
- Implement proactive service quality improvement plans
- Ensure patient expectations are met throughout care
- Assist in targeted employee training
- Conduct regular internal service delivery reviews
- Provide feedback to teams and physician leads
- Ensure appropriate capacity for audits and workshops
- Collaborate on training and development plans
- Mentor country team members
- Train personnel on SOPs
- Participate in quality improvement projects
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Other Benefits
- 24-month fixed term contract
- Occasional travel to healthcare provider sites
- Top Employer UK 2025
Flexible Working
- Work from home
Informal Culture
- Supportive team
- Globally connected team
- Diverse organisation
- Inclusive organisation
- Colleagues across the world
- Respectful workplace
Purpose-Driven Work
- Chance to make a real difference
Startup Environment
- Dynamic workplace
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of International SOS Pte Ltd and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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INInternational SOS Pte Ltd
Quality Assurance Lead Nurse Near Patient Quality Assurance Lead(m/w/x)
Kaiserslautern, Wiesbaden, Spangdahlem, Stuttgart, Neu-Isenburg
Full-timeRemoteSenior
Nejo AI Summary
Overseeing customer service and service recovery for overseas healthcare services. Healthcare quality management experience required. Work from home, no shift work.
Requirements
- Graduate nurse with 3 years nursing experience
- Experience in healthcare quality management/assurance
- Experience in medical facility accreditation
- Experience in implementing/conducting medical facility/departmental review/audit programs
- Experience in medical facility administration
- Experience in medical outsourcing to provider network
- Experience in healthcare network development/management
- Familiarity/experience in international healthcare environment
- Experience in healthcare insurance or medical/travel assistance
- Proactive problem identification and action
- Appropriate listening skills
- Effective problem-solving skills and lateral thinking
- Ability to work under pressure
- Ability to prepare accurate and timely reports
Tasks
- Lead quality initiatives and processes
- Oversee customer service and service recovery responses
- Document and track customer feedback and corrective actions
- Collect and analyze provider-level quality data
- Support clinical quality through case reviews and feedback
- Develop relationships with provider quality teams
- Drive regular updates of clinical outcome data
- Define and implement service quality guidelines
- Set targets for service quality improvements
- Implement proactive service quality improvement plans
- Ensure patient expectations are met throughout care
- Assist in targeted employee training
- Conduct regular internal service delivery reviews
- Provide feedback to teams and physician leads
- Ensure appropriate capacity for audits and workshops
- Collaborate on training and development plans
- Mentor country team members
- Train personnel on SOPs
- Participate in quality improvement projects
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Other Benefits
- 24-month fixed term contract
- Occasional travel to healthcare provider sites
- Top Employer UK 2025
Flexible Working
- Work from home
Informal Culture
- Supportive team
- Globally connected team
- Diverse organisation
- Inclusive organisation
- Colleagues across the world
- Respectful workplace
Purpose-Driven Work
- Chance to make a real difference
Startup Environment
- Dynamic workplace
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of International SOS Pte Ltd and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
International SOS Pte Ltd
Industry
Healthcare
Description
The company is the world’s leading medical and security services provider, supporting U.S. Military beneficiaries in navigating healthcare systems.
Not a perfect match?
- KOB
Mitarbeiter Quality Data Service(m/w/x)
Full-timeWith HomeofficeExperiencedWolfstein - Becton, Dickinson and Company
Technical Field Service Engineer(m/w/x)
Full-timeWith HomeofficeJuniorLandstuhl, Frankfurt am Main, Heidelbergfrom 96,975 / year - AECOM
Business Development Lead Brownfield & Environmental Services(m/w/x)
Full-timeWith HomeofficeSeniorKaiserslautern - TOPdesk
UX Designer(m/w/x)
Full-timeWith HomeofficeSeniorKaiserslautern - SKE Technical Services GmbH
Regionalmanager(m/w/x)
Full-timeWith HomeofficeExperiencedLandstuhl