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Programme Manager - Operations Development(m/w/x)
Overseeing new fulfilment centre builds and process enhancements for a pet e-commerce platform serving 12M+ customers. 8+ years in 3PL or in-house operations, with complex project leadership, required. Subsidised transport, bike leasing.
Requirements
- Bachelor's or Master's in Supply Chain Management, Logistics, or related field
- 8+ years in third-party logistics (provider/customer) or in-house operations
- Solid stakeholder management skills
- Lean Management / Six Sigma experience
- Experience leading complex projects
- Excellent communication skills
- Strong analytical skills, data analysis (intermediate SQL, advanced Excel), high-level perspective, attention to detail
- Self-motivation, results-driven, proactive work approach
- Excellent planning, organizational skills, MS Office proficiency
- High mobility, willingness to travel
- Fluent English (C1/C2), spoken and written
Tasks
- Coordinate new fulfilment centre implementations
- Execute new fulfilment centre implementations
- Ensure smooth integration of new centres
- Align new centres with business objectives
- Implement process enhancements
- Increase operational efficiency
- Reduce operational waste
- Improve operational quality
- Optimise fulfilment productivity
- Track key performance indicators (KPIs)
- Report on key performance indicators (KPIs)
- Ensure quality standards during operational changes
- Ensure efficiency standards during operational changes
- Design change management strategies
- Execute change management strategies
- Conduct team training
- Reinforce best practices
- Ensure smooth adoption of new processes
- Ensure smooth adoption of new technologies
- Lead MHE Factory Acceptance Tests (FAT)
- Support MHE Factory Acceptance Tests (FAT)
- Lead MHE Site Acceptance Tests (SAT)
- Support MHE Site Acceptance Tests (SAT)
- Participate in WMS evaluation
- Participate in WMS deployment
- Participate in WMS go-live support
- Engage with logistics teams
- Engage with IT teams
- Engage with customer service teams
- Engage with supply chain teams
- Align fulfilment operations with business goals
- Align fulfilment operations with customer expectations
- Develop initiatives to enhance customer experience
- Optimise fulfilment operations for speed
- Optimise fulfilment operations for accuracy
- Optimise fulfilment operations for service excellence
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- SQL
- Excel
- MS Office
Benefits
Career Advancement
- Career development opportunities
Learning & Development
- Excellent training and support
Healthcare & Fitness
- Wellbeing offers
- Corporate gym rates
Public Transport Subsidies
- Subsidised transport
Company Bike
- Bike leasing
Corporate Discounts
- 20% product discount
More Vacation Days
- Days off on Dec 24th and 31st
Modern Equipment
- Company mobile phone
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Programme Manager - Operations Development(m/w/x)
Overseeing new fulfilment centre builds and process enhancements for a pet e-commerce platform serving 12M+ customers. 8+ years in 3PL or in-house operations, with complex project leadership, required. Subsidised transport, bike leasing.
Requirements
- Bachelor's or Master's in Supply Chain Management, Logistics, or related field
- 8+ years in third-party logistics (provider/customer) or in-house operations
- Solid stakeholder management skills
- Lean Management / Six Sigma experience
- Experience leading complex projects
- Excellent communication skills
- Strong analytical skills, data analysis (intermediate SQL, advanced Excel), high-level perspective, attention to detail
- Self-motivation, results-driven, proactive work approach
- Excellent planning, organizational skills, MS Office proficiency
- High mobility, willingness to travel
- Fluent English (C1/C2), spoken and written
Tasks
- Coordinate new fulfilment centre implementations
- Execute new fulfilment centre implementations
- Ensure smooth integration of new centres
- Align new centres with business objectives
- Implement process enhancements
- Increase operational efficiency
- Reduce operational waste
- Improve operational quality
- Optimise fulfilment productivity
- Track key performance indicators (KPIs)
- Report on key performance indicators (KPIs)
- Ensure quality standards during operational changes
- Ensure efficiency standards during operational changes
- Design change management strategies
- Execute change management strategies
- Conduct team training
- Reinforce best practices
- Ensure smooth adoption of new processes
- Ensure smooth adoption of new technologies
- Lead MHE Factory Acceptance Tests (FAT)
- Support MHE Factory Acceptance Tests (FAT)
- Lead MHE Site Acceptance Tests (SAT)
- Support MHE Site Acceptance Tests (SAT)
- Participate in WMS evaluation
- Participate in WMS deployment
- Participate in WMS go-live support
- Engage with logistics teams
- Engage with IT teams
- Engage with customer service teams
- Engage with supply chain teams
- Align fulfilment operations with business goals
- Align fulfilment operations with customer expectations
- Develop initiatives to enhance customer experience
- Optimise fulfilment operations for speed
- Optimise fulfilment operations for accuracy
- Optimise fulfilment operations for service excellence
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- SQL
- Excel
- MS Office
Benefits
Career Advancement
- Career development opportunities
Learning & Development
- Excellent training and support
Healthcare & Fitness
- Wellbeing offers
- Corporate gym rates
Public Transport Subsidies
- Subsidised transport
Company Bike
- Bike leasing
Corporate Discounts
- 20% product discount
More Vacation Days
- Days off on Dec 24th and 31st
Modern Equipment
- Company mobile phone
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
zooplus SE
Industry
Retail
Description
The company is Europe’s leading online pet platform, delivering happiness to over 9 million pet parents each year.
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