Philips
Remote Support Engineer with DICOM and HL7(m/w/x)
Full-timeWith HomeofficeExperienced
Böblingen
from 59,015.46 / year
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PHPhilips
Product Support Engineer - HSPMP / Cloud Services(m/w/x)
Böblingen
Full-timeWith Home OfficeSenior
Nejo AI Summary
Shaping technical support strategy for patient monitoring systems and cloud services. Critical customer escalation handling and cloud services expertise required. Hybrid work with 4-week workation option.
Requirements
- Bachelor's/Master's in Health Science, Engineering, Electronics, Network Engineering or equivalent
- Technical knowledge of HSPMP and Philips Central Station (PIC iX)
- Technical knowledge of Cloud services, networking, tools, and support processes
- Excellent written and verbal communication skills
- Ability to handle critical customer escalations
- Technical knowledge of healthcare informatics products
- Proficiency with Information Systems Networks, Microsoft technologies (SQL Server, XP, Windows Server 20xx, Visual Studio, Active Directory), Relational Databases, VMWare, SANS technology, Citrix
- Excellent troubleshooting skills and ability to write scripts
- Excellent teamwork skills and ability to drive corrective actions/new ideas
- Fluent in German and English
- Biomedical/Hospital IT background or extensive knowledge
- Degree in medical informatics or applied science
- Cloud Architect, Professional, Administrator certification
- CCNA, CCNP, CWNA, CWTS certification or equivalent
- Customer facing support experience
- Product Support Engineering experience
Tasks
- Shape technical support strategy for HSPMP
- Ensure seamless integration, supportability, and scalability
- Contribute to the design process
- Foster an open ecosystem through interoperability
- Develop training materials
- Create support documentation
- Provide support for associated products/solutions
- Diagnose and troubleshoot systems
- Act as an expert for the team
- Consult with others on complex issues
- Influence functional management and key customers
- Understand the worldwide field organization
- Champion support customers in the PM marketplace
- Lower cost of ownership for customers
- Increase customer satisfaction
- Drive improvements in product support/servicing
- Challenge the status quo in solution support
- Develop new ideas in solution support
- Implement product/system solution technical support strategy
- Continuously improve technical support strategy
- Develop System Level Service/Support training
- Deliver System Level Service/Support training
- Control the product/system solution support process
- Monitor product/system solution reliability
- Monitor product/system solution performance
- Develop service communication for issues
- Deliver service communication for solutions
- Proactively identify improvement opportunities
- Recommend solutions for improvements
- Provide Level 3 product/solution escalation support
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Native
Tools & Technologies
- HSPMP
- Philips Central Station (PIC iX)
- Grafana
- Kubernetes
- Information Systems Networks
- SQL Server
- XP
- Windows Server 20xx
- Visual Studio
- Active Directory
- Relational Databases
- VMWare
- SANS technology
- Citrix
Benefits
Flexible Working
- Hybrid work
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PHPhilips
Product Support Engineer - HSPMP / Cloud Services(m/w/x)
Böblingen
Full-timeWith Home OfficeSenior
Nejo AI Summary
Shaping technical support strategy for patient monitoring systems and cloud services. Critical customer escalation handling and cloud services expertise required. Hybrid work with 4-week workation option.
Requirements
- Bachelor's/Master's in Health Science, Engineering, Electronics, Network Engineering or equivalent
- Technical knowledge of HSPMP and Philips Central Station (PIC iX)
- Technical knowledge of Cloud services, networking, tools, and support processes
- Excellent written and verbal communication skills
- Ability to handle critical customer escalations
- Technical knowledge of healthcare informatics products
- Proficiency with Information Systems Networks, Microsoft technologies (SQL Server, XP, Windows Server 20xx, Visual Studio, Active Directory), Relational Databases, VMWare, SANS technology, Citrix
- Excellent troubleshooting skills and ability to write scripts
- Excellent teamwork skills and ability to drive corrective actions/new ideas
- Fluent in German and English
- Biomedical/Hospital IT background or extensive knowledge
- Degree in medical informatics or applied science
- Cloud Architect, Professional, Administrator certification
- CCNA, CCNP, CWNA, CWTS certification or equivalent
- Customer facing support experience
- Product Support Engineering experience
Tasks
- Shape technical support strategy for HSPMP
- Ensure seamless integration, supportability, and scalability
- Contribute to the design process
- Foster an open ecosystem through interoperability
- Develop training materials
- Create support documentation
- Provide support for associated products/solutions
- Diagnose and troubleshoot systems
- Act as an expert for the team
- Consult with others on complex issues
- Influence functional management and key customers
- Understand the worldwide field organization
- Champion support customers in the PM marketplace
- Lower cost of ownership for customers
- Increase customer satisfaction
- Drive improvements in product support/servicing
- Challenge the status quo in solution support
- Develop new ideas in solution support
- Implement product/system solution technical support strategy
- Continuously improve technical support strategy
- Develop System Level Service/Support training
- Deliver System Level Service/Support training
- Control the product/system solution support process
- Monitor product/system solution reliability
- Monitor product/system solution performance
- Develop service communication for issues
- Deliver service communication for solutions
- Proactively identify improvement opportunities
- Recommend solutions for improvements
- Provide Level 3 product/solution escalation support
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Native
Tools & Technologies
- HSPMP
- Philips Central Station (PIC iX)
- Grafana
- Kubernetes
- Information Systems Networks
- SQL Server
- XP
- Windows Server 20xx
- Visual Studio
- Active Directory
- Relational Databases
- VMWare
- SANS technology
- Citrix
Benefits
Flexible Working
- Hybrid work
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Philips
Industry
Healthcare
Description
Das Unternehmen trägt durch innovative Lösungen zur Verbesserung der Lebensqualität von 3 Milliarden Menschen bei.
Not a perfect match?
- Philips
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