Carl Zeiss AG
Product Owner - Digital Customer Solutions(m/w/x)
Full-timeWith HomeofficeExperienced
München
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SISIXT
Product Owner - AI Customer Service(m/w/x)
München
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
You will lead the evolution of the company's global customer service by developing AI-powered automations and managing the full product lifecycle to drive innovation and efficiency.
Requirements
- Experience in digital Product Management
- Experience in agile environments
- Driving data- or AI-based products
- Experience with AI/ML or conversational AI
- Experience with Cognigy, Salesforce, or Genesys
- Adeptness in AI model evaluation metrics
- Experience with AI-driven knowledge systems
- Excellent logical, analytical, and strategic skills
- Efficient work structuring and goal setting
- Experience in multicultural stakeholder management
- Strong consensus-building and decision-making skills
Tasks
- Develop customer-oriented AI solutions for case automation
- Design case classification and knowledge retrieval systems
- Drive the AI roadmap for customer service transformation
- Manage the product lifecycle from requirements to launch
- Partner with the GenAI Engineering team
- Define evaluation frameworks for model selection
- Optimize AI solution performance through analytics
- Analyze market trends and current tooling landscapes
- Collaborate with stakeholders and C-level decision-makers
Work Experience
approx. 1 - 4 years
Education
Bachelor's degreeORMaster's degree
Languages
English – Business Fluent
Tools & Technologies
ScrumKanbanAI/MLConversational AICognigySalesforce Service CloudGenesysRAG-based solutions
Benefits
More Vacation Days
- •30 days of vacation
Flexible Working
- •Hybrid working model
- •Flexible working hours
Corporate Discounts
- •SIXT rental discounts
- •SIXT+ subscription discounts
- •Exclusive partner deals
Other Benefits
- •SIXT share and ride discounts
- •Capital-forming benefits
- •Gaming area
Company Vehicle
- •Vehicle leasing offers
Additional Allowances
- •€20 monthly mobility allowance
Retirement Plans
- •Company retirement plan
Healthcare & Fitness
- •Modern SIXT gym
Team Events
- •SIXT choir
Free or Subsidized Food
- •High-quality employee restaurant
Social Impact
- •Annual volunteering day
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SIXT and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SISIXT
Product Owner - AI Customer Service(m/w/x)
München
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
You will lead the evolution of the company's global customer service by developing AI-powered automations and managing the full product lifecycle to drive innovation and efficiency.
Requirements
- Experience in digital Product Management
- Experience in agile environments
- Driving data- or AI-based products
- Experience with AI/ML or conversational AI
- Experience with Cognigy, Salesforce, or Genesys
- Adeptness in AI model evaluation metrics
- Experience with AI-driven knowledge systems
- Excellent logical, analytical, and strategic skills
- Efficient work structuring and goal setting
- Experience in multicultural stakeholder management
- Strong consensus-building and decision-making skills
Tasks
- Develop customer-oriented AI solutions for case automation
- Design case classification and knowledge retrieval systems
- Drive the AI roadmap for customer service transformation
- Manage the product lifecycle from requirements to launch
- Partner with the GenAI Engineering team
- Define evaluation frameworks for model selection
- Optimize AI solution performance through analytics
- Analyze market trends and current tooling landscapes
- Collaborate with stakeholders and C-level decision-makers
Work Experience
approx. 1 - 4 years
Education
Bachelor's degreeORMaster's degree
Languages
English – Business Fluent
Tools & Technologies
ScrumKanbanAI/MLConversational AICognigySalesforce Service CloudGenesysRAG-based solutions
Benefits
More Vacation Days
- •30 days of vacation
Flexible Working
- •Hybrid working model
- •Flexible working hours
Corporate Discounts
- •SIXT rental discounts
- •SIXT+ subscription discounts
- •Exclusive partner deals
Other Benefits
- •SIXT share and ride discounts
- •Capital-forming benefits
- •Gaming area
Company Vehicle
- •Vehicle leasing offers
Additional Allowances
- •€20 monthly mobility allowance
Retirement Plans
- •Company retirement plan
Healthcare & Fitness
- •Modern SIXT gym
Team Events
- •SIXT choir
Free or Subsidized Food
- •High-quality employee restaurant
Social Impact
- •Annual volunteering day
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SIXT and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SIXT
Industry
Transportation
Description
The company is a globally leading mobility service provider offering car rental, car sharing, taxi services, and car subscriptions.
Not a perfect match?
- Carl Zeiss AG
Product Owner - Digital Customer Solutions(m/w/x)
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Product Owner(m/w/x)
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Product Manager – Authentication and Rewards(m/w/x)
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