Delivery Hero
Group Product Manager - (Logistics, Routing & Dispatch Optimization)(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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DEDelivery Hero
Product Manager - Logistics, Service Support Experience(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Developing self-service product journeys for a global delivery platform. 4+ years product management experience required. 27 days holiday, €1000 educational budget.
Requirements
- 4+ years product management experience
- Deep understanding of user experience
- Design great user journeys
- Empathetic experiences for users
- Strong problem-solving skills
- Identify friction points in user journey
- Execute solutions with designers and engineers
- Master of work prioritization
- Strong grasp of technical trade-offs
- Understanding of opportunity costs
- Data-driven mindset
- Use data to make decisions
- Accountable for driving metrics
- Improve key metrics for existing products
- Successfully launch innovative new products
- Exceptional interpersonal skills
- Strong written communication
- Strong verbal communication
- Influence partners effectively
- Fluent in English
- Experience with Service tooling
- Experience with AI/ML-driven products
- Proficiency in SQL
- Proficiency in BigQuery
- Proficiency in Firebase/Google Analytics
- Proficiency in Data Studio
- Background in Computer Science
- Background in Mathematics
- Background in Engineering
- Background in Business Management
- Background in Economics
Tasks
- Develop high-impact products for service experiences
- Build fast, intuitive self-service journeys
- Lead the Help Center Home squad
- Focus on knowledge base navigation
- Create self-service flows and deflection routing
- Guide users to quick resolutions
- Collaborate with AI Agent squads
- Integrate AI capabilities into support flow
- Own initial support user journey
- Create empathetic self-service experiences
- Drive key squad KPIs
- Improve Contact Rate, Self-Service Rate, Deflection Rate, and CSAT
- Prioritize roadmap for user experience
- Maintain system reliability
- Influence stakeholders without direct authority
Work Experience
- 4 years
Education
- Bachelor's degree
Languages
- English – Fluent
Tools & Technologies
- SQL
- BigQuery
- Firebase
- Google Analytics
- Data Studio
Benefits
More Vacation Days
- 27 days holiday
- Extra holiday day on 2nd year of service
- Extra holiday day on 3rd year of service
Additional Allowances
- 1000 EUR Educational Budget
- Digital meal vouchers
- Food vouchers
Learning & Development
- Language courses
- Udemy Business platform access
Family Support
- Parental support
Healthcare & Fitness
- Health checkups
- Gym subsidy
Mental Health Support
- Meditation
Company Bike
- Bicycle subsidy
Competitive Pay
- Employee Share Purchase Plan
Workation & Sabbatical
- Sabbatical bank
Public Transport Subsidies
- Public transportation ticket discount
Other Benefits
- Life & accident insurance
Retirement Plans
- Corporate pension plan
Corporate Discounts
- Corporate discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Delivery Hero and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DEDelivery Hero
Product Manager - Logistics, Service Support Experience(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Developing self-service product journeys for a global delivery platform. 4+ years product management experience required. 27 days holiday, €1000 educational budget.
Requirements
- 4+ years product management experience
- Deep understanding of user experience
- Design great user journeys
- Empathetic experiences for users
- Strong problem-solving skills
- Identify friction points in user journey
- Execute solutions with designers and engineers
- Master of work prioritization
- Strong grasp of technical trade-offs
- Understanding of opportunity costs
- Data-driven mindset
- Use data to make decisions
- Accountable for driving metrics
- Improve key metrics for existing products
- Successfully launch innovative new products
- Exceptional interpersonal skills
- Strong written communication
- Strong verbal communication
- Influence partners effectively
- Fluent in English
- Experience with Service tooling
- Experience with AI/ML-driven products
- Proficiency in SQL
- Proficiency in BigQuery
- Proficiency in Firebase/Google Analytics
- Proficiency in Data Studio
- Background in Computer Science
- Background in Mathematics
- Background in Engineering
- Background in Business Management
- Background in Economics
Tasks
- Develop high-impact products for service experiences
- Build fast, intuitive self-service journeys
- Lead the Help Center Home squad
- Focus on knowledge base navigation
- Create self-service flows and deflection routing
- Guide users to quick resolutions
- Collaborate with AI Agent squads
- Integrate AI capabilities into support flow
- Own initial support user journey
- Create empathetic self-service experiences
- Drive key squad KPIs
- Improve Contact Rate, Self-Service Rate, Deflection Rate, and CSAT
- Prioritize roadmap for user experience
- Maintain system reliability
- Influence stakeholders without direct authority
Work Experience
- 4 years
Education
- Bachelor's degree
Languages
- English – Fluent
Tools & Technologies
- SQL
- BigQuery
- Firebase
- Google Analytics
- Data Studio
Benefits
More Vacation Days
- 27 days holiday
- Extra holiday day on 2nd year of service
- Extra holiday day on 3rd year of service
Additional Allowances
- 1000 EUR Educational Budget
- Digital meal vouchers
- Food vouchers
Learning & Development
- Language courses
- Udemy Business platform access
Family Support
- Parental support
Healthcare & Fitness
- Health checkups
- Gym subsidy
Mental Health Support
- Meditation
Company Bike
- Bicycle subsidy
Competitive Pay
- Employee Share Purchase Plan
Workation & Sabbatical
- Sabbatical bank
Public Transport Subsidies
- Public transportation ticket discount
Other Benefits
- Life & accident insurance
Retirement Plans
- Corporate pension plan
Corporate Discounts
- Corporate discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Delivery Hero and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Delivery Hero
Industry
Logistics
Description
The company is a pioneering local delivery platform operating in over 70 countries, focused on delivering an amazing experience.
Not a perfect match?
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