Delivery Hero
Group Product Manager - (Logistics, Routing & Dispatch Optimization)(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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DEDelivery Hero
Product Manager - (Logistics, Service Support Experience)(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Developing high-impact products for future service experiences, owning the initial support user journey, leading the Help Center Home squad at a global delivery platform. 4+ years product management experience in cross-functional setup required. Extra holiday days after 2nd and 3rd year of service.
Requirements
- 4+ years product management experience in cross-functional setup
- Proven history of delivering results
- Deep understanding of user experience
- Ability to design great user journeys
- Ability to design empathetic experiences for users in distress
- Strong problem-solving skills
- Ability to independently identify user journey friction points
- Ability to execute solutions with designers and engineers
- Mastery of work prioritization
- Strong grasp of technical trade-offs
- Strong grasp of opportunity costs
- Data-driven mindset
- Reliance on data for decision-making
- Accountability for driving user, product, business metrics
- Track record of measurably improving key metrics
- Track record of successfully launching innovative new products
- Exceptional interpersonal skills
- Strong written and verbal communication for influencing partners
- Fluent in English
- Experience with Service tooling (Help Center, chatbots, Agent CRM)
- Experience with AI/ML-driven products and features
- Proficiency in SQL, BigQuery, Firebase/Google Analytics, or Data Studio
- Background in Computer Science, Mathematics, Engineering, Business Management, or Economics
- Fluent in English
Tasks
- Develop high-impact products for future service experiences
- Own the initial support user journey
- Lead the Help Center Home squad
- Guide users to the right solutions
- Create empathetic, effortless self-service experiences
- Build intuitive flows for problem-solving and redirection
- Own and improve key squad KPIs
- Balance new features with technical health
- Prioritize roadmap for user experience
- Maintain system reliability (loading times, error rates, uptime)
- Collaborate with AI Agent squads
- Drive seamless integration of AI capabilities
- Align multiple stakeholders
- Influence stakeholders without direct authority
Work Experience
4 years
Education
Bachelor's degree
Languages
English – Business Fluent
Tools & Technologies
Help CenterchatbotsAgent CRMAIMLSQLBigQueryFirebaseGoogle AnalyticsData Studio
Benefits
More Vacation Days
- •27 days holiday
- •Extra day holiday on 2nd year of service
- •Extra day holiday on 3rd year of service
Additional Allowances
- •Educational Budget
- •Digital Meal Vouchers
- •Food Vouchers
Learning & Development
- •Language Courses
- •Udemy Business platform access
Family Support
- •Parental Support
Healthcare & Fitness
- •Health Checkups
- •Gym & Bicycle Subsidy
Mental Health Support
- •Meditation
Competitive Pay
- •Employee Share Purchase Plan
Workation & Sabbatical
- •Sabbatical Bank
Public Transport Subsidies
- •Public Transportation Ticket Discount
Other Benefits
- •Life & Accident Insurance
- •Relocation support
Retirement Plans
- •Corporate Pension Plan
Corporate Discounts
- •Corporate Discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Delivery Hero and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Delivery Hero
Group Product Management - (Logistics, Customer Pricing)(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - Delivery Hero
(Senior) Product Manager(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - Delivery Hero
Director, Product Management - (Logistics, Customer)(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - Delivery Hero
Director of Product(m/w/x)
Full-timeWith HomeofficeSeniorBerlin
DEDelivery Hero
Product Manager - (Logistics, Service Support Experience)(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Developing high-impact products for future service experiences, owning the initial support user journey, leading the Help Center Home squad at a global delivery platform. 4+ years product management experience in cross-functional setup required. Extra holiday days after 2nd and 3rd year of service.
Requirements
- 4+ years product management experience in cross-functional setup
- Proven history of delivering results
- Deep understanding of user experience
- Ability to design great user journeys
- Ability to design empathetic experiences for users in distress
- Strong problem-solving skills
- Ability to independently identify user journey friction points
- Ability to execute solutions with designers and engineers
- Mastery of work prioritization
- Strong grasp of technical trade-offs
- Strong grasp of opportunity costs
- Data-driven mindset
- Reliance on data for decision-making
- Accountability for driving user, product, business metrics
- Track record of measurably improving key metrics
- Track record of successfully launching innovative new products
- Exceptional interpersonal skills
- Strong written and verbal communication for influencing partners
- Fluent in English
- Experience with Service tooling (Help Center, chatbots, Agent CRM)
- Experience with AI/ML-driven products and features
- Proficiency in SQL, BigQuery, Firebase/Google Analytics, or Data Studio
- Background in Computer Science, Mathematics, Engineering, Business Management, or Economics
- Fluent in English
Tasks
- Develop high-impact products for future service experiences
- Own the initial support user journey
- Lead the Help Center Home squad
- Guide users to the right solutions
- Create empathetic, effortless self-service experiences
- Build intuitive flows for problem-solving and redirection
- Own and improve key squad KPIs
- Balance new features with technical health
- Prioritize roadmap for user experience
- Maintain system reliability (loading times, error rates, uptime)
- Collaborate with AI Agent squads
- Drive seamless integration of AI capabilities
- Align multiple stakeholders
- Influence stakeholders without direct authority
Work Experience
4 years
Education
Bachelor's degree
Languages
English – Business Fluent
Tools & Technologies
Help CenterchatbotsAgent CRMAIMLSQLBigQueryFirebaseGoogle AnalyticsData Studio
Benefits
More Vacation Days
- •27 days holiday
- •Extra day holiday on 2nd year of service
- •Extra day holiday on 3rd year of service
Additional Allowances
- •Educational Budget
- •Digital Meal Vouchers
- •Food Vouchers
Learning & Development
- •Language Courses
- •Udemy Business platform access
Family Support
- •Parental Support
Healthcare & Fitness
- •Health Checkups
- •Gym & Bicycle Subsidy
Mental Health Support
- •Meditation
Competitive Pay
- •Employee Share Purchase Plan
Workation & Sabbatical
- •Sabbatical Bank
Public Transport Subsidies
- •Public Transportation Ticket Discount
Other Benefits
- •Life & Accident Insurance
- •Relocation support
Retirement Plans
- •Corporate Pension Plan
Corporate Discounts
- •Corporate Discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Delivery Hero and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Delivery Hero
Industry
Logistics
Description
The company is a pioneering local delivery platform operating in over 70 countries, focused on delivering an amazing experience.
Not a perfect match?
- Delivery Hero
Group Product Manager - (Logistics, Routing & Dispatch Optimization)(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - Delivery Hero
Group Product Management - (Logistics, Customer Pricing)(m/w/x)
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(Senior) Product Manager(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - Delivery Hero
Director, Product Management - (Logistics, Customer)(m/w/x)
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Director of Product(m/w/x)
Full-timeWith HomeofficeSeniorBerlin