Your personal AI career agent
Product Manager for Post-Order Experience(m/w/x)
Optimizing order tracking and delivery updates for quick commerce groceries. 2+ years product management experience with consumer-facing products required. 26 days vacation, €1000 annual L&D budget.
Requirements
- 2+ years product management experience
- Exposure to consumer-facing products
- Exposure to operational/back-office systems
- Strong analytical skills
- Comfort with data
- Ability to design experiments
- Use of quantitative evidence for decisions
- Genuine user empathy
- Operational pragmatism
- Understanding of physical delivery operation constraints
- Experience with distributed stakeholder groups
- Experience with cross-functional stakeholder groups
- Curiosity about emerging technologies
- Willingness to experiment with new tools
- Clear, concise communication in English
- Bachelor's degree or equivalent practical experience
- Experience in logistics products
- Experience in delivery products
- Experience in marketplace products
- Experience in workforce management products
- Familiarity with third-party integrations
- Exposure to automation tooling
- Exposure to self-service tooling for customer support
Tasks
- Own post-order customer touchpoint vision and roadmap
- Manage order tracking and delay management
- Communicate delivery status updates
- Gather post-order customer feedback
- Improve help center and customer support
- Identify automation and self-service opportunities
- Build workforce management tools and integrations
- Maintain scheduling and punching systems
- Integrate HR systems
- Develop compliance workflows
- Collaborate with operations stakeholders
- Ensure rider and customer systems work together
- Define key customer satisfaction metrics
- Monitor operational efficiency metrics
- Track workforce data quality and compliance
- Lead discovery with cross-functional squads
- Prioritize work with cross-functional squads
- Deliver with cross-functional squads
- Balance tactical fixes with strategic bets
Work Experience
- 2 years
Education
- Bachelor's degree
Languages
- English – Native
Tools & Technologies
- AI
Benefits
Learning & Development
- €1000 annual L&D budget
- Unlimited access to e-learning platform
- Online German courses
Mentorship & Coaching
- Individual coaching options
Additional Allowances
- Mobility budget of 35 EUR per month
Corporate Discounts
- Discount on Urban Sports Club membership
- Online discounts with Corporate Benefits
- Online discounts with Future Bens
- Discount off personal Flink orders
Retirement Plans
- Attractive company pension options
Not a perfect match?
- CoreTylyntFull-timeOn-siteSeniorBerlin
- Flink
Senior Assortment & Pricing Product Lead(m/w/x)
Full-timeOn-siteSeniorBerlin - SumUp
Senior Product Manager(m/w/x)
Full-timeOn-siteSeniorBerlin - Consultport
Product Manager(m/w/x)
Full-timeOn-siteExperiencedBerlin
Product Manager for Post-Order Experience(m/w/x)
Optimizing order tracking and delivery updates for quick commerce groceries. 2+ years product management experience with consumer-facing products required. 26 days vacation, €1000 annual L&D budget.
Requirements
- 2+ years product management experience
- Exposure to consumer-facing products
- Exposure to operational/back-office systems
- Strong analytical skills
- Comfort with data
- Ability to design experiments
- Use of quantitative evidence for decisions
- Genuine user empathy
- Operational pragmatism
- Understanding of physical delivery operation constraints
- Experience with distributed stakeholder groups
- Experience with cross-functional stakeholder groups
- Curiosity about emerging technologies
- Willingness to experiment with new tools
- Clear, concise communication in English
- Bachelor's degree or equivalent practical experience
- Experience in logistics products
- Experience in delivery products
- Experience in marketplace products
- Experience in workforce management products
- Familiarity with third-party integrations
- Exposure to automation tooling
- Exposure to self-service tooling for customer support
Tasks
- Own post-order customer touchpoint vision and roadmap
- Manage order tracking and delay management
- Communicate delivery status updates
- Gather post-order customer feedback
- Improve help center and customer support
- Identify automation and self-service opportunities
- Build workforce management tools and integrations
- Maintain scheduling and punching systems
- Integrate HR systems
- Develop compliance workflows
- Collaborate with operations stakeholders
- Ensure rider and customer systems work together
- Define key customer satisfaction metrics
- Monitor operational efficiency metrics
- Track workforce data quality and compliance
- Lead discovery with cross-functional squads
- Prioritize work with cross-functional squads
- Deliver with cross-functional squads
- Balance tactical fixes with strategic bets
Work Experience
- 2 years
Education
- Bachelor's degree
Languages
- English – Native
Tools & Technologies
- AI
Benefits
Learning & Development
- €1000 annual L&D budget
- Unlimited access to e-learning platform
- Online German courses
Mentorship & Coaching
- Individual coaching options
Additional Allowances
- Mobility budget of 35 EUR per month
Corporate Discounts
- Discount on Urban Sports Club membership
- Online discounts with Corporate Benefits
- Online discounts with Future Bens
- Discount off personal Flink orders
Retirement Plans
- Attractive company pension options
About the Company
Flink
Industry
Retail
Description
The company is the leading quick commerce player in Europe, delivering groceries through an app in minutes with a focus on sustainability.
Not a perfect match?
- CoreTylynt
Senior Product Manager - Supply Chain & Logistics(m/w/x)
Full-timeOn-siteSeniorBerlin - Flink
Senior Assortment & Pricing Product Lead(m/w/x)
Full-timeOn-siteSeniorBerlin - SumUp
Senior Product Manager(m/w/x)
Full-timeOn-siteSeniorBerlin - Consultport
Product Manager(m/w/x)
Full-timeOn-siteExperiencedBerlin