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FLFlink

Product Manager for Post-Order Experience(m/w/x)

Berlin
Full-timeOn-siteExperienced
AI/ML

Optimizing order tracking and delivery updates for quick commerce groceries. 2+ years product management experience with consumer-facing products required. 26 days vacation, €1000 annual L&D budget.

Requirements

  • 2+ years product management experience
  • Exposure to consumer-facing products
  • Exposure to operational/back-office systems
  • Strong analytical skills
  • Comfort with data
  • Ability to design experiments
  • Use of quantitative evidence for decisions
  • Genuine user empathy
  • Operational pragmatism
  • Understanding of physical delivery operation constraints
  • Experience with distributed stakeholder groups
  • Experience with cross-functional stakeholder groups
  • Curiosity about emerging technologies
  • Willingness to experiment with new tools
  • Clear, concise communication in English
  • Bachelor's degree or equivalent practical experience
  • Experience in logistics products
  • Experience in delivery products
  • Experience in marketplace products
  • Experience in workforce management products
  • Familiarity with third-party integrations
  • Exposure to automation tooling
  • Exposure to self-service tooling for customer support

Tasks

  • Own post-order customer touchpoint vision and roadmap
  • Manage order tracking and delay management
  • Communicate delivery status updates
  • Gather post-order customer feedback
  • Improve help center and customer support
  • Identify automation and self-service opportunities
  • Build workforce management tools and integrations
  • Maintain scheduling and punching systems
  • Integrate HR systems
  • Develop compliance workflows
  • Collaborate with operations stakeholders
  • Ensure rider and customer systems work together
  • Define key customer satisfaction metrics
  • Monitor operational efficiency metrics
  • Track workforce data quality and compliance
  • Lead discovery with cross-functional squads
  • Prioritize work with cross-functional squads
  • Deliver with cross-functional squads
  • Balance tactical fixes with strategic bets

Work Experience

  • 2 years

Education

  • Bachelor's degree

Languages

  • EnglishNative

Tools & Technologies

  • AI

Benefits

Learning & Development

  • €1000 annual L&D budget
  • Unlimited access to e-learning platform
  • Online German courses

Mentorship & Coaching

  • Individual coaching options

Additional Allowances

  • Mobility budget of 35 EUR per month

Corporate Discounts

  • Discount on Urban Sports Club membership
  • Online discounts with Corporate Benefits
  • Online discounts with Future Bens
  • Discount off personal Flink orders

Retirement Plans

  • Attractive company pension options
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Flink and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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