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Principal Product Designer(m/w/x)
Designing AI-first customer service interfaces and interaction paradigms for desktop, mobile, and chat. End-to-end product ownership and prototyping skills required. Hybrid work, annual bonus, and equity.
Requirements
- Shipped complex, high-quality software products
- Designs for desktop, mobile, chat interfaces, AI first, and emerging experiences
- Balances speed and detail
- End-to-end thinking from systems to interaction detail
- Understands engineering and can build prototypes
- Has taste and pushes for great design
- Compelling storytelling and clear articulation
- Agency, ownership, and autonomy
- Prefers strategy, research, or system design over execution
- Thrives in open-endedness and ambiguity
- Sweats the pixels
- Designs deep, functional software experiences
Tasks
- Own end-to-end design for high-impact product areas
- Define new interaction patterns and design paradigms
- Sketch, prototype, and test ideas at different fidelities
- Work closely with engineers and PMs to define problems
- Move quickly and deliver high-quality solutions
- Maintain high standards of craft while balancing speed
- Contribute to design culture by mentoring others
- Push for greatness in the team
- Refine processes
- Share knowledge inside and outside Intercom
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Framer
- Loveable
- Windsurf
- Vercel
- Figma
Benefits
Flexible Working
- Hybrid working policy
- Flexibility to work from home
Bonuses & Incentives
- Annual bonus
Competitive Pay
- Equity
- Regular compensation reviews
Other Benefits
- Unlimited access to Claude Code
Modern Equipment
- Access to best-in-class AI tools
- MacBooks provided
- Windows laptops provided
More Vacation Days
- Generous paid time off
Team Events
- Fun events
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Principal Product Designer(m/w/x)
Designing AI-first customer service interfaces and interaction paradigms for desktop, mobile, and chat. End-to-end product ownership and prototyping skills required. Hybrid work, annual bonus, and equity.
Requirements
- Shipped complex, high-quality software products
- Designs for desktop, mobile, chat interfaces, AI first, and emerging experiences
- Balances speed and detail
- End-to-end thinking from systems to interaction detail
- Understands engineering and can build prototypes
- Has taste and pushes for great design
- Compelling storytelling and clear articulation
- Agency, ownership, and autonomy
- Prefers strategy, research, or system design over execution
- Thrives in open-endedness and ambiguity
- Sweats the pixels
- Designs deep, functional software experiences
Tasks
- Own end-to-end design for high-impact product areas
- Define new interaction patterns and design paradigms
- Sketch, prototype, and test ideas at different fidelities
- Work closely with engineers and PMs to define problems
- Move quickly and deliver high-quality solutions
- Maintain high standards of craft while balancing speed
- Contribute to design culture by mentoring others
- Push for greatness in the team
- Refine processes
- Share knowledge inside and outside Intercom
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Framer
- Loveable
- Windsurf
- Vercel
- Figma
Benefits
Flexible Working
- Hybrid working policy
- Flexibility to work from home
Bonuses & Incentives
- Annual bonus
Competitive Pay
- Equity
- Regular compensation reviews
Other Benefits
- Unlimited access to Claude Code
Modern Equipment
- Access to best-in-class AI tools
- MacBooks provided
- Windows laptops provided
More Vacation Days
- Generous paid time off
Team Events
- Fun events
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Intercom
Industry
IT
Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
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