Intercom
Principal Engineer(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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INIntercom
Principal Engineer, Fin AI Agent(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Leading AI agent development for customer service platforms. Deep systems building and product strategy experience required. Hybrid work, annual bonus, and equity.
Requirements
- Engineering depth and product thinking
- Ability to build complex systems
- Ability to identify problems to solve
- Experience at significant scale
- Builder energy and startup DNA
- Urgency and resourcefulness
- Bias toward building over discussing
- AI fluency and experimentation
- Opinions on AI in software development
- Deep technical depth in one domain
- Navigating complex multi-team systems
- Fluidity between business and technical details
- Communication superpower
- Explaining technical investments to leadership
- Aligning teams on complex projects
- Guiding engineers through implementation details
- Extreme autonomy
- Identifying and acting on problems
- Critical thinking about the business
- Translating business goals into technical decisions
- Stack agnostic approach
- Ability to learn and build effectively
- Fluency with AI-assisted development
Tasks
- Partner at the strategic pillar level
- Inform technical strategy and investment priorities
- Initiate and lead new work streams
- Bring engineers together to form teams
- Clarify complex problem spaces
- Build momentum under aggressive timelines
- Set high expectations for execution
- Drive execution on ambiguous problems
- Solve high-stakes problems hands-on
- Write code and ship features
- Lead experimental AI frontier work
- Run A/B tests
- Perform prompt engineering
- Build model evaluations
- Calibrate LLM feature accuracy, cost, and latency
- Shape long-term technical strategy through execution
- Inform architecture with hands-on work
- Adapt product development approaches
- Work across the full stack in an AI-first environment
- Utilize AI-assisted development tools
- Shape AI-assisted development practices for the org
- Provide direct, actionable feedback
- Accelerate and grow senior and staff engineers
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Ruby on Rails
- React
- Ember
- AWS
- Claude Code
Benefits
Flexible Working
- Hybrid working
Bonuses & Incentives
- Annual bonus
Competitive Pay
- Equity
More Vacation Days
- Generous paid time off
Modern Equipment
- Company-provided MacBooks
- Windows laptops for certain roles
Team Events
- Fun events
Other Benefits
- Claude Code access
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Intercom and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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INIntercom
Principal Engineer, Fin AI Agent(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Leading AI agent development for customer service platforms. Deep systems building and product strategy experience required. Hybrid work, annual bonus, and equity.
Requirements
- Engineering depth and product thinking
- Ability to build complex systems
- Ability to identify problems to solve
- Experience at significant scale
- Builder energy and startup DNA
- Urgency and resourcefulness
- Bias toward building over discussing
- AI fluency and experimentation
- Opinions on AI in software development
- Deep technical depth in one domain
- Navigating complex multi-team systems
- Fluidity between business and technical details
- Communication superpower
- Explaining technical investments to leadership
- Aligning teams on complex projects
- Guiding engineers through implementation details
- Extreme autonomy
- Identifying and acting on problems
- Critical thinking about the business
- Translating business goals into technical decisions
- Stack agnostic approach
- Ability to learn and build effectively
- Fluency with AI-assisted development
Tasks
- Partner at the strategic pillar level
- Inform technical strategy and investment priorities
- Initiate and lead new work streams
- Bring engineers together to form teams
- Clarify complex problem spaces
- Build momentum under aggressive timelines
- Set high expectations for execution
- Drive execution on ambiguous problems
- Solve high-stakes problems hands-on
- Write code and ship features
- Lead experimental AI frontier work
- Run A/B tests
- Perform prompt engineering
- Build model evaluations
- Calibrate LLM feature accuracy, cost, and latency
- Shape long-term technical strategy through execution
- Inform architecture with hands-on work
- Adapt product development approaches
- Work across the full stack in an AI-first environment
- Utilize AI-assisted development tools
- Shape AI-assisted development practices for the org
- Provide direct, actionable feedback
- Accelerate and grow senior and staff engineers
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Ruby on Rails
- React
- Ember
- AWS
- Claude Code
Benefits
Flexible Working
- Hybrid working
Bonuses & Incentives
- Annual bonus
Competitive Pay
- Equity
More Vacation Days
- Generous paid time off
Modern Equipment
- Company-provided MacBooks
- Windows laptops for certain roles
Team Events
- Fun events
Other Benefits
- Claude Code access
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Intercom and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Intercom
Industry
IT
Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Not a perfect match?
- Intercom
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