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Mytheresa.com GmbH
2mo ago

Personal Shopping Return Coordinator(m/w/x)

Leipzig
Full-timeOn-siteExperienced

Description

In this role, you will handle customer returns for Personal Shopping, ensuring efficient processing and timely communication. Your daily responsibilities will include monitoring shipments, managing support tickets, and investigating stock discrepancies to enhance customer satisfaction.

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Requirements

  • •Completed training in logistics or a commercial field
  • •Experience in warehouse operations, including returns processing
  • •Familiarity with luxury goods handling
  • •Confident in using MS Office, especially Excel
  • •Experience with ERP systems (NAV)
  • •Self-reliant, structured, and responsible working style
  • •Flexibility and hands-on mentality
  • •Enjoyment of working in a dynamic work environment

Education

Vocational certification

Work Experience

approx. 1 - 4 years

Tasks

  • •Process incoming Personal Shopping customer returns
  • •Monitor return shipments for timely receipt
  • •Manage support tickets for return-related queries
  • •Record and document problem cases with detailed notes
  • •Document return activities in systems per quality standards
  • •Assist with root cause analysis for stock discrepancies
  • •Investigate and resolve stock variances and inventory queries

Tools & Technologies

MS OfficeExcelERP systemsNAV

Languages

English – Business Fluent

Benefits

More Vacation Days

  • •Up to 32 days of holiday

Learning & Development

  • •Language & e-learning courses

Corporate Discounts

  • •Staff discount of up to 30%
  • •Discounted membership for sports platforms & gyms

Free or Subsidized Food

  • •Discounted meals
  • •Exclusive canteen and roof terrace

Snacks & Drinks

  • •Free daily supply of hot drinks and fresh fruit

Bonuses & Incentives

  • •Attractive 'Refer a Friend' program

Retirement Plans

  • •Company pension scheme

Public Transport Subsidies

  • •Free local transport

Mental Health Support

  • •Individual support on mental health & well-being

Purpose-Driven Work

  • •Social Day

Competitive Pay

  • •Employee Share Purchase Plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mytheresa.com GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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