People Services Specialist(m/w/x)

Description

In this role, you will be at the heart of HR service delivery, resolving inquiries, supporting hiring processes, and collaborating with various teams to enhance employee experiences. Your day-to-day responsibilities will involve building relationships, analyzing complex cases, and contributing to key HR initiatives.

Requirements

• •Bachelor’s degree or equivalent HR certification
• •7+ years of experience in hiring, employee life cycle, HR compliance, and service delivery
• •Strong knowledge of local labor laws
• •Experience in process documentation and management
• •3+ years of experience in HR Shared Services and improvement in HR service delivery
• •Experience in a fast-paced technology company
• •Demonstrated ability to work independently and prioritize work
• •Excellent customer service and service quality improvement skills
• •Strong analytical skills and self-motivation
• •Collaborative, team player attitude with customer service mentality
• •Excellent communication skills including verbal, written, interpersonal, and organization
• •Proficient verbal and written communication skills in English and local language

Tasks

• •Support HR programs and policies
• •Provide second-level HR customer service
• •Resolve HR inquiries from employees and leaders
• •Act as an escalation point for complex cases
• •Offer specialized support for employee hiring processes
• •Analyze and manage complex HR inquiries
• •Propose updates to procedures based on lessons learned
• •Coordinate with Subject Matter Experts for case management
• •Build relationships to deliver customer-centric HR services
• •Collaborate with Payroll for process improvement and compliance
• •Contribute to performance and compensation planning
• •Develop knowledge base articles for service delivery
• •Deliver training as needed
• •Monitor service level agreements for assigned services
• •Track service delivery KPIs and streamline processes
• •Propose and execute internal controls for People Services
• •Assist in coaching Tier 1 representatives