Sunrise GmbH
Customer Service Partner Manager(m/w/x)
Full-timeOn-siteExperienced
Zürich
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SUSunrise GmbH
Partner Manager(m/w/x)
Glattpark, Zürich
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Overseeing contact center operations and change management for Flanker Brands' service providers. 3-5 years account management experience in telecommunications preferred. Overseeing large-scale service provider operations with 50-100 FTEs.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or related field
- 3-5 years proven experience in partner or account management, preferably in telecommunications and/or customer service industry
- Strong understanding of telecommunications services and customer care operations
- Solid analytical skills, experience in data analysis, market research, CRM tools, and partnership management systems
- Excellent communication, interpersonal, negotiation, and conflict resolution skills
- Strong time management and prioritization skills in dynamic environment
- Excellent proficiency in German and English; French/Italian a plus
Tasks
- Oversee Flanker Brands' contact center operations with assigned partners
- Manage capacity planning for service partners (50-100 FTEs)
- Manage delivery for service partners (50-100 FTEs)
- Oversee operations for service partners (50-100 FTEs)
- Lead change management for service partners (50-100 FTEs)
- Manage contracts for service partners (50-100 FTEs)
- Drive service partners to achieve quality and satisfaction KPIs
- Monitor KPIs like line availability, first-call resolution, and NPS
- Lead Care-to-Sales initiatives
- Drive sales performance across all product lines
- Manage commercial and contractual relationships with outsourcing partners
- Conduct price negotiations with outsourcing partners
- Define and govern Service Level Agreements (SLAs)
- Execute bonus/malus schemes
- Identify and implement operational process improvements
- Leverage digital and AI for process improvements
- Support managing a multi-million-CHF OPEX budget
- Ensure efficient and effective use of resources
Work Experience
- 3 - 5 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
- French – Basic
- Italian – Basic
Tools & Technologies
- CRM tools
- partnership management systems
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunrise GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SUSunrise GmbH
Partner Manager(m/w/x)
Glattpark, Zürich
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Overseeing contact center operations and change management for Flanker Brands' service providers. 3-5 years account management experience in telecommunications preferred. Overseeing large-scale service provider operations with 50-100 FTEs.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or related field
- 3-5 years proven experience in partner or account management, preferably in telecommunications and/or customer service industry
- Strong understanding of telecommunications services and customer care operations
- Solid analytical skills, experience in data analysis, market research, CRM tools, and partnership management systems
- Excellent communication, interpersonal, negotiation, and conflict resolution skills
- Strong time management and prioritization skills in dynamic environment
- Excellent proficiency in German and English; French/Italian a plus
Tasks
- Oversee Flanker Brands' contact center operations with assigned partners
- Manage capacity planning for service partners (50-100 FTEs)
- Manage delivery for service partners (50-100 FTEs)
- Oversee operations for service partners (50-100 FTEs)
- Lead change management for service partners (50-100 FTEs)
- Manage contracts for service partners (50-100 FTEs)
- Drive service partners to achieve quality and satisfaction KPIs
- Monitor KPIs like line availability, first-call resolution, and NPS
- Lead Care-to-Sales initiatives
- Drive sales performance across all product lines
- Manage commercial and contractual relationships with outsourcing partners
- Conduct price negotiations with outsourcing partners
- Define and govern Service Level Agreements (SLAs)
- Execute bonus/malus schemes
- Identify and implement operational process improvements
- Leverage digital and AI for process improvements
- Support managing a multi-million-CHF OPEX budget
- Ensure efficient and effective use of resources
Work Experience
- 3 - 5 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
- French – Basic
- Italian – Basic
Tools & Technologies
- CRM tools
- partnership management systems
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunrise GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Sunrise GmbH
Industry
Telecommunications
Description
Das Unternehmen bietet eine moderne Ausbildung in der Plattformentwicklung und fördert Innovation in der IT-Branche.
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