Order Fulfillment Specialist(m/w/x)

Description

As an Order Fulfillment Specialist, you will ensure smooth order processing and timely deliveries by managing sales orders, coordinating shipping documentation, and resolving fulfillment issues. You will collaborate with various teams to meet customer needs.

Requirements

• •Prior experience in order fulfillment, logistics, or supply chain support
• •Experience working with B2B or key account delivery processes
• •Familiarity with EXW, FOB, and basic export documentation
• •Strong attention to detail and time management skills
• •Clear communication skills and collaborative work ethic

Tasks

• •Process and release sales orders to the warehouse
• •Communicate order priorities and special packing instructions to warehouse staff
• •Ensure accuracy of packing slips, labels, and shipping documents
• •Manage compliance with shipping guidelines for retail and wholesale accounts
• •Collaborate with account managers and customer service to resolve fulfillment issues
• •Assist with coordination of international shipments under EXW and FOB terms
• •Prepare shipping documentation such as commercial invoices and packing lists
• •Liaise with freight forwarders and international customers for shipping compliance
• •Manage intake and processing of warranty claims for shipped orders
• •Investigate issues with customer service, warehouse, and quality control teams
• •Coordinate returns, replacements, or credits for warranty claims
• •Communicate claim status and resolutions to stakeholders and customers
• •Update order status and shipment tracking in ERP and inventory systems
• •Support supply chain team with logistics coordination and problem-solving
• •Maintain organized records for shipments, warranty claims, and communications