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Order Entry Customer Support Consultant – German and English speaking(m/w/x)
Order entry and billing support for veterinary diagnostics and services. High-quality customer-facing interpersonal skills preferred. 4-day work week, company car for private use.
Requirements
- Preferred experience with order entry
- High quality customer facing inter-personal skills
- Experience working with customers and maintaining good customer relationships
- Technical record keeping management skills
- Reasoning and analytical skills to resolve issues
- Phone skills, with ability to establish rapport
- Attention to detail
- Organized with ability to multi-task
- Ability to work independently and as part of a team
- Communication skills, both verbal and written
- Ability to communicate complex technical issues to technical and non-technical users
- Advantageous experience in order entry
- Strong customer orientation and communication skills
- Careful documentation and management skills
- Analytical thinking and problem-solving skills
- Confident phone presence and enjoyment of customer contact
- High attention to detail and organizational skills
- Team player with ability to work independently
- Ability to explain technical topics understandably and friendly
Tasks
- Support customer order entry
- Handle billing tasks
- Answer customer questions
- Explain products and services
- Troubleshoot online platform issues
- Resolve order-related problems
- Address database and communication issues
- Determine customer needs
- Provide suitable solutions
- Coordinate with team members
- Ensure ongoing customer satisfaction
- Maintain strong customer relationships
- Support quality management system
- Comply with regulatory requirements
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- Salesforce
- SAP
Benefits
Competitive Pay
- Competitive compensation
Bonuses & Incentives
- Incentives
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Order Entry Customer Support Consultant – German and English speaking(m/w/x)
Order entry and billing support for veterinary diagnostics and services. High-quality customer-facing interpersonal skills preferred. 4-day work week, company car for private use.
Requirements
- Preferred experience with order entry
- High quality customer facing inter-personal skills
- Experience working with customers and maintaining good customer relationships
- Technical record keeping management skills
- Reasoning and analytical skills to resolve issues
- Phone skills, with ability to establish rapport
- Attention to detail
- Organized with ability to multi-task
- Ability to work independently and as part of a team
- Communication skills, both verbal and written
- Ability to communicate complex technical issues to technical and non-technical users
- Advantageous experience in order entry
- Strong customer orientation and communication skills
- Careful documentation and management skills
- Analytical thinking and problem-solving skills
- Confident phone presence and enjoyment of customer contact
- High attention to detail and organizational skills
- Team player with ability to work independently
- Ability to explain technical topics understandably and friendly
Tasks
- Support customer order entry
- Handle billing tasks
- Answer customer questions
- Explain products and services
- Troubleshoot online platform issues
- Resolve order-related problems
- Address database and communication issues
- Determine customer needs
- Provide suitable solutions
- Coordinate with team members
- Ensure ongoing customer satisfaction
- Maintain strong customer relationships
- Support quality management system
- Comply with regulatory requirements
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- Salesforce
- SAP
Benefits
Competitive Pay
- Competitive compensation
Bonuses & Incentives
- Incentives
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
IDEXX
Industry
Healthcare
Description
Das Unternehmen trägt zur Verbesserung der Gesundheit und des Wohlbefindens von Haustieren, Menschen und Nutztieren bei.
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