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IDIDEXX

Order Entry Customer Support Consultant – German and English speaking(m/w/x)

Kornwestheim
Part-timeOn-siteExperienced

Order entry and billing support for veterinary diagnostics and services. High-quality customer-facing interpersonal skills preferred. 4-day work week, company car for private use.

Requirements

  • Preferred experience with order entry
  • High quality customer facing inter-personal skills
  • Experience working with customers and maintaining good customer relationships
  • Technical record keeping management skills
  • Reasoning and analytical skills to resolve issues
  • Phone skills, with ability to establish rapport
  • Attention to detail
  • Organized with ability to multi-task
  • Ability to work independently and as part of a team
  • Communication skills, both verbal and written
  • Ability to communicate complex technical issues to technical and non-technical users
  • Advantageous experience in order entry
  • Strong customer orientation and communication skills
  • Careful documentation and management skills
  • Analytical thinking and problem-solving skills
  • Confident phone presence and enjoyment of customer contact
  • High attention to detail and organizational skills
  • Team player with ability to work independently
  • Ability to explain technical topics understandably and friendly

Tasks

  • Support customer order entry
  • Handle billing tasks
  • Answer customer questions
  • Explain products and services
  • Troubleshoot online platform issues
  • Resolve order-related problems
  • Address database and communication issues
  • Determine customer needs
  • Provide suitable solutions
  • Coordinate with team members
  • Ensure ongoing customer satisfaction
  • Maintain strong customer relationships
  • Support quality management system
  • Comply with regulatory requirements

Work Experience

  • approx. 1 - 4 years

Education

  • Compulsory education

Languages

  • GermanNative
  • EnglishBusiness Fluent

Tools & Technologies

  • Salesforce
  • SAP

Benefits

Competitive Pay

  • Competitive compensation

Bonuses & Incentives

  • Incentives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IDEXX and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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