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Operations Support Agent(m/w/x)
Resolving failed urgent package deliveries and managing data in an in-house tracking system for a global express carrier. Effective time management in a fast-paced environment with strict timelines essential. Tuition Assistance and Employee Assistance Programs available.
Requirements
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
Tasks
- Ensure timely delivery of urgent packages
- Answer incoming calls regarding shipment requests and delivery inquiries
- Investigate and resolve failed shipment deliveries or collections
- Prioritize and reallocate failed deliveries for next-day service
- Enter data into the in-house tracking system
- Communicate effectively with the team, manager, and other operations stations
- Adhere to FedEx processes, procedures, and regulatory requirements
Education
- Compulsory education
Languages
- English – Business Fluent
Benefits
Competitive Pay
- Attractive compensation package
Learning & Development
- Training and on-the-job learning
- Extensive learning resources
Additional Allowances
- Tuition Assistance Program
Mental Health Support
- Employee Assistance Program
Corporate Discounts
- Employee reduced-rate shipping
Career Advancement
- Great career opportunities
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Operations Support Agent(m/w/x)
Resolving failed urgent package deliveries and managing data in an in-house tracking system for a global express carrier. Effective time management in a fast-paced environment with strict timelines essential. Tuition Assistance and Employee Assistance Programs available.
Requirements
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
Tasks
- Ensure timely delivery of urgent packages
- Answer incoming calls regarding shipment requests and delivery inquiries
- Investigate and resolve failed shipment deliveries or collections
- Prioritize and reallocate failed deliveries for next-day service
- Enter data into the in-house tracking system
- Communicate effectively with the team, manager, and other operations stations
- Adhere to FedEx processes, procedures, and regulatory requirements
Education
- Compulsory education
Languages
- English – Business Fluent
Benefits
Competitive Pay
- Attractive compensation package
Learning & Development
- Training and on-the-job learning
- Extensive learning resources
Additional Allowances
- Tuition Assistance Program
Mental Health Support
- Employee Assistance Program
Corporate Discounts
- Employee reduced-rate shipping
Career Advancement
- Great career opportunities
About the Company
DEJ FedEx Express Deutschland GmbH
Industry
Transportation
Description
The company is one of the world's largest express transportation companies, delivering for customers with transportation and business solutions.
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