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DEDEJ FedEx Express Deutschland GmbH

Operations Support Agent(m/w/x)

Neuss
Full-timeOn-siteEntry Level

Investigating failed urgent package deliveries, reallocating shipments, and handling customer inquiries for a global express transportation company. Fast-paced environment with strict timelines required. Tuition Assistance Program, Employee Assistance Program.

Requirements

  • Good communication and social skills
  • Ability to work in a fast-paced environment with strict timelines
  • Ability to manage own time effectively with attention to detail

Tasks

  • Ensure timely delivery of urgent packages
  • Answer customer calls regarding shipment collection and delivery inquiries
  • Investigate and resolve failed shipment deliveries or collections
  • Prioritize and reallocate failed deliveries for next-day service
  • Enter data into the in-house tracking system
  • Communicate effectively with the team and management
  • Adhere to FedEx processes, procedures, and regulatory requirements

Education

  • Compulsory education

Languages

  • EnglishBusiness Fluent

Benefits

Competitive Pay

  • Attractive compensation package

Learning & Development

  • Training and on-the-job learning
  • Extensive learning resources

Additional Allowances

  • Tuition Assistance Program

Mental Health Support

  • Employee Assistance Program

Corporate Discounts

  • Employee reduced-rate shipping

Career Advancement

  • Great career opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DEJ FedEx Express Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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