DEJ FedEx Express Deutschland GmbH
Operations Support Agent(m/w/x)
Part-timeOn-siteNot specified
Hamburg
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DEDEJ FedEx Express Deutschland GmbH
Operations Support Agent(m/w/x)
Hamburg
Part-timeOn-site
Nejo AI Summary
Resolving urgent package delivery issues and customer inquiries using an in-house tracking system for a global express logistics provider. Knowledge of freight forwarding, CEP, or logistics required. Tuition Assistance Program available.
Requirements
- Good communication and social skills
- Ability to work under strict timelines
- Effective time management and attention detail
- Kenntnisse von Spedition, KEP oder Logistik
- Speditionelle, kaufmännische Ausbildung oder vergleichbar wünschenswert
- Gute Deutsch- und Englischkenntnisse
- Zollkenntnisse in Import und Export
- Gefahrgutkenntnisse wünschenswert
- Gute MS-Office Kenntnisse
- Kontaktfreudigkeit am Telefon und E-Mail
- Teamfähigkeit, Engagement und Flexibilität
- Hohe Einsatzbereitschaft
- German (Erforderlich)
Tasks
- Ensure urgent packages reach the correct destinations on time
- Answer customer calls regarding shipment collections and delivery inquiries
- Investigate and resolve failed shipment deliveries or collections
- Prioritize and reallocate failed deliveries for the next day
- Enter data into the in-house tracking system
- Maintain effective communication with the team and operations stations
- Adhere to company processes, regulatory requirements, and controls
- Create export certificates and exit notes
- Complete and verify shipment data for accuracy
- Check outgoing customs shipments for regulatory compliance
- Scan and archive shipping documents digitally
- Process and resolve shipment blockages
- Handle internal and external customer inquiries
- Retrieve routing information for the paperwork process
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- MS-Office
Benefits
Competitive Pay
- Attractive compensation package
Learning & Development
- Initial training
- On-the-job learning opportunities
- Extensive learning resources
Additional Allowances
- Tuition Assistance Program
Mental Health Support
- Employee Assistance Program
Corporate Discounts
- Employee reduced-rate shipping
Career Advancement
- Great career opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DEJ FedEx Express Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DEDEJ FedEx Express Deutschland GmbH
Operations Support Agent(m/w/x)
Hamburg
Part-timeOn-site
Nejo AI Summary
Resolving urgent package delivery issues and customer inquiries using an in-house tracking system for a global express logistics provider. Knowledge of freight forwarding, CEP, or logistics required. Tuition Assistance Program available.
Requirements
- Good communication and social skills
- Ability to work under strict timelines
- Effective time management and attention detail
- Kenntnisse von Spedition, KEP oder Logistik
- Speditionelle, kaufmännische Ausbildung oder vergleichbar wünschenswert
- Gute Deutsch- und Englischkenntnisse
- Zollkenntnisse in Import und Export
- Gefahrgutkenntnisse wünschenswert
- Gute MS-Office Kenntnisse
- Kontaktfreudigkeit am Telefon und E-Mail
- Teamfähigkeit, Engagement und Flexibilität
- Hohe Einsatzbereitschaft
- German (Erforderlich)
Tasks
- Ensure urgent packages reach the correct destinations on time
- Answer customer calls regarding shipment collections and delivery inquiries
- Investigate and resolve failed shipment deliveries or collections
- Prioritize and reallocate failed deliveries for the next day
- Enter data into the in-house tracking system
- Maintain effective communication with the team and operations stations
- Adhere to company processes, regulatory requirements, and controls
- Create export certificates and exit notes
- Complete and verify shipment data for accuracy
- Check outgoing customs shipments for regulatory compliance
- Scan and archive shipping documents digitally
- Process and resolve shipment blockages
- Handle internal and external customer inquiries
- Retrieve routing information for the paperwork process
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- MS-Office
Benefits
Competitive Pay
- Attractive compensation package
Learning & Development
- Initial training
- On-the-job learning opportunities
- Extensive learning resources
Additional Allowances
- Tuition Assistance Program
Mental Health Support
- Employee Assistance Program
Corporate Discounts
- Employee reduced-rate shipping
Career Advancement
- Great career opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DEJ FedEx Express Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
DEJ FedEx Express Deutschland GmbH
Industry
Transportation
Description
The company is one of the world's largest express transportation companies, delivering for customers with transportation and business solutions.
Not a perfect match?
- DEJ FedEx Express Deutschland GmbH
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Sachbearbeitung Zoll / Zolldeklarant(m/w/x)
Full-time/Part-timeOn-siteJuniorHamburg - Jobdistrict GmbH
Speditionskaufmann:frau(m/w/x)
Full-time/Part-timeOn-siteNot specifiedHamburg - agt - agency for global transport
Operations Assistant(m/w/x)
Full-time/Part-timeOn-siteNot specifiedHamburg