Operations Support Agent(m/w/x)

Description

You will ensure the smooth flow of urgent shipments by managing customer inquiries, resolving delivery issues, and handling vital customs documentation to keep the logistics network moving.

Requirements

• •Good communication and social skills
• •Ability to work under strict timelines
• •Effective time management and attention detail
• •Kenntnisse von Spedition, KEP oder Logistik
• •Speditionelle, kaufmännische Ausbildung oder vergleichbar wünschenswert
• •Gute Deutsch- und Englischkenntnisse
• •Zollkenntnisse in Import und Export
• •Gefahrgutkenntnisse wünschenswert
• •Gute MS-Office Kenntnisse
• •Kontaktfreudigkeit am Telefon und E-Mail
• •Teamfähigkeit, Engagement und Flexibilität
• •Hohe Einsatzbereitschaft
• •German (Erforderlich)

Tasks

• •Ensure urgent packages reach the correct destinations on time
• •Answer customer calls regarding shipment collections and delivery inquiries
• •Investigate and resolve failed shipment deliveries or collections
• •Prioritize and reallocate failed deliveries for the next day
• •Enter data into the in-house tracking system
• •Maintain effective communication with the team and operations stations
• •Adhere to company processes, regulatory requirements, and controls
• •Create export certificates and exit notes
• •Complete and verify shipment data for accuracy
• •Check outgoing customs shipments for regulatory compliance
• •Scan and archive shipping documents digitally
• •Process and resolve shipment blockages
• •Handle internal and external customer inquiries
• •Retrieve routing information for the paperwork process

Tools & Technologies

Benefits