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DEDEG FedEx Express Deutschland GmbH

Operation Support Agent(m/w/x)

Karlsruhe
Full-timeOn-site

As an Operations Support Agent, you will play a crucial role in ensuring that urgent packages reach their destinations on time. Your daily tasks will involve handling customer inquiries, resolving delivery issues, and maintaining clear communication with the team and management.

Requirements

  • Good communication and social skills
  • Ability to work in a fast-paced environment with strict timelines
  • Ability to manage own time effectively with attention to detail

Tasks

  • Ensure timely delivery of urgent packages
  • Answer customer calls regarding shipment requests and delivery inquiries
  • Investigate and resolve failed shipment deliveries or collections
  • Prioritize and reallocate failed deliveries for next-day service
  • Enter data into the in-house tracking system
  • Communicate effectively with the team, manager, and other operations stations
  • Adhere to FedEx processes, procedures, and regulatory requirements

Education

Compulsory education

Languages

EnglishBusiness Fluent

Benefits

Competitive Pay

  • Attractive compensation package

Learning & Development

  • On-the-job learning opportunities
  • Extensive learning resources

Additional Allowances

  • Tuition Assistance Program

Mental Health Support

  • Employee Assistance Program

Corporate Discounts

  • Employee reduced-rate shipping

Career Advancement

  • Great career opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DEG FedEx Express Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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