Fiskars Group
Consumer Care Representative(m/w/x)
Full-timeWith HomeofficeExperienced
Eschborn
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QWQwello
Multilingual Customer Care Representative (German/French)(m/w/x)
Frankfurt am Main
Full-timeRemoteExperienced
Nejo AI Summary
24/7 customer support for electric charging infrastructure via phone and written inquiries. Proven customer support experience and problem-solving skills required. Shaping mobility revolution in an international, dynamic, remote-friendly team.
Requirements
- Proven customer support or care representative experience
- Customer orientation and adaptability to different characters
- Proven problem-solving and investigative abilities
- Strong de-escalation skills and calmness under pressure
- Empathy and patience with customers struggling with processes
- Excellent verbal and written communication skills
- Native German speaking with French fluency
- Availability for on-call duty on weekends and holidays
- Experience with customer service platforms and tools (plus)
- Make-it-happen attitude
- Self-organisation in changing priorities
- Willingness to work on multiple tasks/content switching
Tasks
- Support customers 24/7 via phone and written inquiries
- Handle inquiries about charging stations and mobile app
- Work closely with customer care team and stakeholders
- Identify and propose process improvements
- Inspire customers and colleagues with friendly service
- Ensure customer satisfaction and feedback integration
- Manage and optimize internal support processes
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Native
- French – Business Fluent
Tools & Technologies
- customer service platforms and tools
Benefits
Other Benefits
- On-call duty availability
- Remote-friendly environment
- Transparent recruitment process
Informal Culture
- Flat hierarchies
- International and dynamic team
- Inclusive and respectful work environment
Startup Environment
- Shaping mobility revolution
Flexible Working
- Flexible work options
Workation & Sabbatical
- Workation within EU
More Vacation Days
- 30 vacation days
Team Events
- Company and team events
Learning & Development
- Personal and professional development
- In-house lunch & learn sessions
- External training, courses, and conferences
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Qwello and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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QWQwello
Multilingual Customer Care Representative (German/French)(m/w/x)
Frankfurt am Main
Full-timeRemoteExperienced
Nejo AI Summary
24/7 customer support for electric charging infrastructure via phone and written inquiries. Proven customer support experience and problem-solving skills required. Shaping mobility revolution in an international, dynamic, remote-friendly team.
Requirements
- Proven customer support or care representative experience
- Customer orientation and adaptability to different characters
- Proven problem-solving and investigative abilities
- Strong de-escalation skills and calmness under pressure
- Empathy and patience with customers struggling with processes
- Excellent verbal and written communication skills
- Native German speaking with French fluency
- Availability for on-call duty on weekends and holidays
- Experience with customer service platforms and tools (plus)
- Make-it-happen attitude
- Self-organisation in changing priorities
- Willingness to work on multiple tasks/content switching
Tasks
- Support customers 24/7 via phone and written inquiries
- Handle inquiries about charging stations and mobile app
- Work closely with customer care team and stakeholders
- Identify and propose process improvements
- Inspire customers and colleagues with friendly service
- Ensure customer satisfaction and feedback integration
- Manage and optimize internal support processes
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Native
- French – Business Fluent
Tools & Technologies
- customer service platforms and tools
Benefits
Other Benefits
- On-call duty availability
- Remote-friendly environment
- Transparent recruitment process
Informal Culture
- Flat hierarchies
- International and dynamic team
- Inclusive and respectful work environment
Startup Environment
- Shaping mobility revolution
Flexible Working
- Flexible work options
Workation & Sabbatical
- Workation within EU
More Vacation Days
- 30 vacation days
Team Events
- Company and team events
Learning & Development
- Personal and professional development
- In-house lunch & learn sessions
- External training, courses, and conferences
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Qwello and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Qwello
Industry
EnergyAutomation
Description
The company designs, builds, and operates charging infrastructure for the public space, committed to revolutionizing the charging industry.
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