Description

You manage department operations by ensuring excellent customer service, driving team performance, and enhancing product knowledge. Your role includes training staff, analyzing performance, and supporting e-commerce development.

Requirements

• •Fluent spoken German and English
• •Passion for managed product category
• •Business driven mindset
• •Team player with leadership ability
• •Strong customer service approach
• •Natural ability to serve clients
• •Confident, enthusiastic, and positive
• •Problem solving skills
• •Organized and detail oriented
• •Market and product knowledge
• •Business/Retail Management degree preferred
• •Interest in luxury/fashion, art, and design

Tasks

• •Ensure exceptional customer service and welcome.
• •Analyze department performance and define actions.
• •Provide commercial suggestions to the Store Manager.
• •Drive the team to exceed KPIs.
• •Stay updated on market trends and share insights.
• •Foster ecommerce channel development.
• •Maintain high levels of customer satisfaction.
• •Engage and support sales team in clienteling.
• •Train and inspire sales staff in product knowledge.
• •Identify high-potential collaborators for development.
• •Ensure effective communication and information sharing.
• •Guarantee in-depth product knowledge within the department.
• •Provide feedback on department needs to the Store Manager.
• •Ensure visual presentation of the department.
• •Organize back-of-house operations efficiently.