Techem Energy Services GmbH
Kundenberater(m/w/x)
Full-time/Part-timeWith HomeofficeExperienced
Dortmund
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TETechem Energy Services GmbH
Kundenbetreuer(m/w/x)
Dortmund
Full-time, Part-timeWith Home OfficeJunior
Green Job
Nejo AI Summary
Handling customer inquiries at energy economy service provider, including heating cost statements and installation support. Completed commercial training required. 30 days’ leave, special paid leave, capital-forming benefits.
Requirements
- Completed commercial training
- First professional experience in customer-facing position desirable
- Enjoyment of active customer contact
- High service and customer orientation
- Friendliness and very good communication skills, even in critical conversations
- Very good German language skills and good expression
- High reliability and commitment
- Flexibility, teamwork skills, organizational talent
- Ability to work independently
- Proficient use of MS Office and willingness to learn new systems
Tasks
- Handle customer inquiries via phone
- Systematically address heating cost statements
- Assist with general customer service topics
- Support scheduling and installation issues
- Manage online portal inquiries
- Resolve simple technical issues related to devices
- Adhere to established processes and service level agreements
- Document customer inquiries
- Process non-call tasks in the second level, including ticket creation and document handling
- Manage incoming written communications from customers
- Collaborate with operations and sales to resolve customer inquiries and complaints
- Monitor the status of unresolved cases
- Maintain the systems in use
Education
- Vocational certification
Languages
- German – Business Fluent
Tools & Technologies
- MS Office
Benefits
More Vacation Days
- 30 days’ leave
- Special paid leave
Modern Equipment
- Company laptop
Additional Allowances
- Travel allowance
- Capital-forming benefits
Retirement Plans
- Occupational pension subsidy
Flexible Working
- Flexible working hours
- Mobile work
Modern Office
- Modern work surroundings
Snacks & Drinks
- Free water
- Fair trade coffee
- Tea at all sites
Parking & Commuter Benefits
- Excellent travel connections
Team Events
- Varied event formats
Company Bike
- Techem leased bike
Healthcare & Fitness
- Active health management
Mental Health Support
- Employee advice
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Techem Energy Services GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Kaufmännischer Mitarbeiter / Kundenbetreuer(m/w/x)
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Kundenberater Energiewirtschaft Inbound(m/w/x)
Full-timeRemoteExperiencedDortmund
TETechem Energy Services GmbH
Kundenbetreuer(m/w/x)
Dortmund
Full-time, Part-timeWith Home OfficeJunior
Green Job
Nejo AI Summary
Handling customer inquiries at energy economy service provider, including heating cost statements and installation support. Completed commercial training required. 30 days’ leave, special paid leave, capital-forming benefits.
Requirements
- Completed commercial training
- First professional experience in customer-facing position desirable
- Enjoyment of active customer contact
- High service and customer orientation
- Friendliness and very good communication skills, even in critical conversations
- Very good German language skills and good expression
- High reliability and commitment
- Flexibility, teamwork skills, organizational talent
- Ability to work independently
- Proficient use of MS Office and willingness to learn new systems
Tasks
- Handle customer inquiries via phone
- Systematically address heating cost statements
- Assist with general customer service topics
- Support scheduling and installation issues
- Manage online portal inquiries
- Resolve simple technical issues related to devices
- Adhere to established processes and service level agreements
- Document customer inquiries
- Process non-call tasks in the second level, including ticket creation and document handling
- Manage incoming written communications from customers
- Collaborate with operations and sales to resolve customer inquiries and complaints
- Monitor the status of unresolved cases
- Maintain the systems in use
Education
- Vocational certification
Languages
- German – Business Fluent
Tools & Technologies
- MS Office
Benefits
More Vacation Days
- 30 days’ leave
- Special paid leave
Modern Equipment
- Company laptop
Additional Allowances
- Travel allowance
- Capital-forming benefits
Retirement Plans
- Occupational pension subsidy
Flexible Working
- Flexible working hours
- Mobile work
Modern Office
- Modern work surroundings
Snacks & Drinks
- Free water
- Fair trade coffee
- Tea at all sites
Parking & Commuter Benefits
- Excellent travel connections
Team Events
- Varied event formats
Company Bike
- Techem leased bike
Healthcare & Fitness
- Active health management
Mental Health Support
- Employee advice
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Techem Energy Services GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Techem Energy Services GmbH
Industry
EnergyAutomation
Description
The company provides services aimed at shaping the future of the energy economy.
Not a perfect match?
- Techem Energy Services GmbH
Kundenberater(m/w/x)
Full-time/Part-timeWith HomeofficeExperiencedDortmund - TP Deutschland
Kundenberater SHK(m/w/x)
Full-timeApprenticeshipWith HomeofficeDortmund - Continentale Sachversicherung AG
Kundenbetreuer Sachversicherung(m/w/x)
Full-timeWith HomeofficeJuniorDortmund - Neo Temp GmbH
Kaufmännischer Mitarbeiter / Kundenbetreuer(m/w/x)
Full-timeWith HomeofficeExperiencedBochumfrom 15.5 / hour - TP Deutschland
Kundenberater Energiewirtschaft Inbound(m/w/x)
Full-timeRemoteExperiencedDortmund