Koordinator für die Auftragsabwicklung(m/w/x)

Tasks

• Ensure customer satisfaction through quality service and precise communication
• Maintain equipment safety and performance
• Sell service repairs
• Manage sales lead volume, quality, and further processing
• Resolve customer service quality complaints
• Address customer invoicing complaints related to maintenance
• Ensure end-user, site, and technician safety
• Deliver service according to contract requirements, time limits, KONE quality standards, and local regulations
• Control field operations costs and CMII
• Manage callouts and service repairs sales
• Oversee proximity stock content and value
• Coordinate third-party inspection visits and follow-up actions
• Validate service contract technical terms with salesperson
• Support maintenance of foreign equipment in LIS base
• Help KC3 resolve technician callout assignment conflicts
• Solve and close open callouts and react to stopped equipment or safety issues
• Reduce callouts in your area
• Review and process non-automatically invoiced callouts and service repairs
• Complete planned maintenance visits on time
• Schedule and optimize planned maintenance routing
• Perform site audits
• Investigate accidents and follow company policy on evidence custody and internal reporting
• Control and authorize overtime
• Evaluate and manage assigned technicians' performance
• Motivate and develop maintenance technicians' competence
• Set and monitor technicians' performance objectives
• Communicate with assigned technicians
• Manage technician absences and back-up, and callout technician scheduling
• Validate technician timesheets before payroll
• Assign equipment to technicians and balance workload
• Define technician capacity needs and hiring process
• Manage technician tools, vans, phones/PDAs, and instruments