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ONOn

Key Account Services Specialist - Retail Operations(m/w/x)

Berlin
Full-timeOn-siteExperienced

Managing daily replenishment and returns for retail stores, coordinating with a third-party warehouse. 3+ years in retail operations or supply chain with inventory/warehouse focus required. Daily operational focus on inventory flow and 3PL coordination.

Requirements

  • 3+ years experience in retail operations, supply chain, or logistics with inventory management, order fulfillment, warehouse coordination focus
  • Experience with ERP systems, Microsoft Dynamics 365 (D365), troubleshooting, order process management
  • Ability to manage 3PL relationships, ensuring smooth operations and communication
  • Process improvement experience, identifying inefficiencies, optimizing workflows
  • Strong analytical skills, data interpretation, trend identification, data-driven decision making
  • Excellent English communication and interpersonal skills, cross-functional collaboration, retail store support
  • Experience supporting new store openings, account setup, initial order placements
  • Intermediate Excel skills, PivotTables, LOOKUP functions
  • Ability to work autonomously, managing multiple priorities and projects

Tasks

  • Manage daily replenishment from warehouse to stores
  • Handle product returns from stores to warehouse
  • Respond to questions about transfer orders (TO)
  • Respond to questions about Intercompany PO/SO
  • Streamline communication with the third-party warehouse
  • Liaise with 3PL, Merchandising, Inventory, and System Specialists
  • Troubleshoot error messages in D365 and other systems
  • Assist new stores with account setup
  • Facilitate order placement for new stores
  • Collaborate with Merchandising on launch orders
  • Evaluate current retail processes
  • Propose solutions for process enhancement
  • Support other Key Account Services teams as needed

Work Experience

  • 3 years

Education

  • High school diploma

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • Microsoft Dynamics 365 (D365)
  • Excel
  • PivotTables
  • LOOKUP functions
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