Roche Diagnostics GmbH
IT Workplace Experience Specialist(m/w/x)
Full-timeWith HomeofficeNot specified
Wien
from 2,968 / month
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MYmySugr GmbH
IT Workplace Experience Specialist(m/w/x)
Wien
from 2,968 / month
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Enhancing digital employee experience and productivity through personalized support at a healthcare provider. Experience with enterprise applications and ability to influence global initiatives required. 5 weeks vacation, Apple hardware.
Requirements
- Strong consultancy skills
- Business acumen
- Experience with enterprise applications and adoption
- Ability to influence global initiatives
- Clear communication of technical topics
- Building trusted relationships across teams
- Empathy
- Growth mindset
- Strong collaboration skills
- Connection to local site environment
- Well-networked within global Informatics
- Eagerness to drive adoption of Roche IT standards
- Fostering a positive, knowledge-sharing culture
- Progressive risk management
- Lean-Agile & Enterprise mindset
- Focus on delivery through collaboration
- Bringing people together across organizational boundaries
- Intellectual curiosity
- Integrity
- Passion for innovation
- Understanding of Roche-supported operating systems
- Knowledge of Google Suite of Applications
- Experience with ticketing systems
- Troubleshooting hardware, software, and mobile devices
- Excellent working knowledge of ITIL processes
- Solid written and oral communication skills
- Communication skills in local and English languages
- Frequent travel between affiliates
- Understanding of MacOS technical background support
Tasks
- Act as a digital enabler for business colleagues
- Own the digital employee experience for all sites in Vienna
- Drive employee productivity through consultancy and personalized support
- Leverage data for proactive support
- Manage the Incident/Request management processes to meet SLAs
- Drive continuous improvement through trend analysis
- Oversee IT hardware lifecycle management and deskside support processes
- Handle procurement and contract management
- Provide support for onsite services like events and meetings
- Promote best practices for user experience
- Enable standard workplace infrastructure and global/local projects
- Proactively address process-improvement ideas
- Support the budgeting process for the site
- Assist with local audit, inspection, and certification requirements
- Support Business Continuity and IT Disaster Recovery planning
- Partner with internal and external service providers
- Ensure local services meet quality standards and SLAs
- Monitor and report on local service performance
- Conduct regular service reviews with stakeholders
- Oversee local incident and request management for timely resolution
- Manage the relationship with the Managed Service Provider
- Serve as the primary contact for escalating service issues
- Communicate site-specific needs and performance data to management
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Google Suite of Applications
- ITIL processes
- MacOS technical background support
Benefits
Flexible Working
- Flexible working hours
- Home office policy
Modern Equipment
- Apple hardware
Healthcare & Fitness
- Fitness
Public Transport Subsidies
- Public transport
Free or Subsidized Food
- Lunch benefit
Learning & Development
- Language classes
- Professional training budget
Career Advancement
- Chance to join global conferences
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of mySugr GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MYmySugr GmbH
IT Workplace Experience Specialist(m/w/x)
Wien
from 2,968 / month
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Enhancing digital employee experience and productivity through personalized support at a healthcare provider. Experience with enterprise applications and ability to influence global initiatives required. 5 weeks vacation, Apple hardware.
Requirements
- Strong consultancy skills
- Business acumen
- Experience with enterprise applications and adoption
- Ability to influence global initiatives
- Clear communication of technical topics
- Building trusted relationships across teams
- Empathy
- Growth mindset
- Strong collaboration skills
- Connection to local site environment
- Well-networked within global Informatics
- Eagerness to drive adoption of Roche IT standards
- Fostering a positive, knowledge-sharing culture
- Progressive risk management
- Lean-Agile & Enterprise mindset
- Focus on delivery through collaboration
- Bringing people together across organizational boundaries
- Intellectual curiosity
- Integrity
- Passion for innovation
- Understanding of Roche-supported operating systems
- Knowledge of Google Suite of Applications
- Experience with ticketing systems
- Troubleshooting hardware, software, and mobile devices
- Excellent working knowledge of ITIL processes
- Solid written and oral communication skills
- Communication skills in local and English languages
- Frequent travel between affiliates
- Understanding of MacOS technical background support
Tasks
- Act as a digital enabler for business colleagues
- Own the digital employee experience for all sites in Vienna
- Drive employee productivity through consultancy and personalized support
- Leverage data for proactive support
- Manage the Incident/Request management processes to meet SLAs
- Drive continuous improvement through trend analysis
- Oversee IT hardware lifecycle management and deskside support processes
- Handle procurement and contract management
- Provide support for onsite services like events and meetings
- Promote best practices for user experience
- Enable standard workplace infrastructure and global/local projects
- Proactively address process-improvement ideas
- Support the budgeting process for the site
- Assist with local audit, inspection, and certification requirements
- Support Business Continuity and IT Disaster Recovery planning
- Partner with internal and external service providers
- Ensure local services meet quality standards and SLAs
- Monitor and report on local service performance
- Conduct regular service reviews with stakeholders
- Oversee local incident and request management for timely resolution
- Manage the relationship with the Managed Service Provider
- Serve as the primary contact for escalating service issues
- Communicate site-specific needs and performance data to management
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Google Suite of Applications
- ITIL processes
- MacOS technical background support
Benefits
Flexible Working
- Flexible working hours
- Home office policy
Modern Equipment
- Apple hardware
Healthcare & Fitness
- Fitness
Public Transport Subsidies
- Public transport
Free or Subsidized Food
- Lunch benefit
Learning & Development
- Language classes
- Professional training budget
Career Advancement
- Chance to join global conferences
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of mySugr GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
mySugr GmbH
Industry
Healthcare
Description
The company is committed to transforming healthcare through sustainable action and innovation, focusing on early diagnosis and targeted treatments.
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