Universitätsklinikum Augsburg
Referatsleiter IT-Arbeitsplatz-Support / Onsite Support(m/w/x)
Full-timeOn-siteSenior
Augsburg
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OSOSI Foods GmbH & Co. KG
IT Team Lead Service and Support(m/w/x)
Gersthofen
Full-timeOn-siteSenior
Nejo AI Summary
Centralizing 1st level support and telephony incident management for food production entities across Europe. Proven leadership in ITSM frameworks and Windows desktop environments required. Special annual pay and vacation pay.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or comparable qualification
- Experience in IT Service, Support, Infrastructure, or Lead roles
- Understanding of IT service operations, processes, and tools
- Experience with ITSM frameworks and ticketing systems
- Technical knowledge of Windows desktop and laptop environments
- Experience with Microsoft 365 and productivity tools
- Network troubleshooting skills including LAN, Wi-Fi, and VPN
- Knowledge of telephony and mobile device management
- Excellent communication and problem-solving skills
- Service-oriented mindset and cross-cultural collaboration skills
- Fluency in English
Tasks
- Lead the European IT Service and Support organization
- Improve 1st level support across all entities
- Serve as the single point of contact for European IT requests
- Handle and resolve workplace IT and telephony incidents
- Manage service requests for mobile devices and office equipment
- Escalate complex IT incidents and service requests
- Build and develop a customer-focused support team
- Design shift models aligned with business hours
- Define and monitor service KPIs and SLAs
- Report on service performance against global standards
- Improve IT service management processes and tools
- Maintain the CMDB and asset management systems
- Manage centralized IT asset procurement for Europe
- Oversee asset lifecycles, warranties, and spare parts
- Collaborate with global Team Leads to harmonize services
Work Experience
approx. 4 - 6 years
Education
Bachelor's degree
Languages
English – Business Fluent
Tools & Technologies
ITSMITILWindowsMicrosoft 365LANWi-FiVPNMobile Device Management
Benefits
Flexible Working
- •Flexible hybrid working model
Competitive Pay
- •Attractive salary package
- •Special annual pay
Informal Culture
- •Flat hierarchies
- •Value-based corporate culture
- •Friendly international colleagues
- •Respectful cooperation
Other Benefits
- •Customer-oriented environment
- •Experienced management
Purpose-Driven Work
- •Quick responsibility
Learning & Development
- •Talent development
Retirement Plans
- •Company pension scheme
More Vacation Days
- •30 vacation days
- •Special vacation days
Startup Environment
- •Modern future-oriented environment
Parking & Commuter Benefits
- •Good public transport connections
- •Free on-site parking
Company Bike
- •Job Bike
Healthcare & Fitness
- •Shower facilities
- •Company doctor screening
Modern Office
- •Changing rooms and lockers
Free or Subsidized Food
- •Fantastic canteen
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of OSI Foods GmbH & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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OSOSI Foods GmbH & Co. KG
IT Team Lead Service and Support(m/w/x)
Gersthofen
Full-timeOn-siteSenior
Nejo AI Summary
Centralizing 1st level support and telephony incident management for food production entities across Europe. Proven leadership in ITSM frameworks and Windows desktop environments required. Special annual pay and vacation pay.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or comparable qualification
- Experience in IT Service, Support, Infrastructure, or Lead roles
- Understanding of IT service operations, processes, and tools
- Experience with ITSM frameworks and ticketing systems
- Technical knowledge of Windows desktop and laptop environments
- Experience with Microsoft 365 and productivity tools
- Network troubleshooting skills including LAN, Wi-Fi, and VPN
- Knowledge of telephony and mobile device management
- Excellent communication and problem-solving skills
- Service-oriented mindset and cross-cultural collaboration skills
- Fluency in English
Tasks
- Lead the European IT Service and Support organization
- Improve 1st level support across all entities
- Serve as the single point of contact for European IT requests
- Handle and resolve workplace IT and telephony incidents
- Manage service requests for mobile devices and office equipment
- Escalate complex IT incidents and service requests
- Build and develop a customer-focused support team
- Design shift models aligned with business hours
- Define and monitor service KPIs and SLAs
- Report on service performance against global standards
- Improve IT service management processes and tools
- Maintain the CMDB and asset management systems
- Manage centralized IT asset procurement for Europe
- Oversee asset lifecycles, warranties, and spare parts
- Collaborate with global Team Leads to harmonize services
Work Experience
approx. 4 - 6 years
Education
Bachelor's degree
Languages
English – Business Fluent
Tools & Technologies
ITSMITILWindowsMicrosoft 365LANWi-FiVPNMobile Device Management
Benefits
Flexible Working
- •Flexible hybrid working model
Competitive Pay
- •Attractive salary package
- •Special annual pay
Informal Culture
- •Flat hierarchies
- •Value-based corporate culture
- •Friendly international colleagues
- •Respectful cooperation
Other Benefits
- •Customer-oriented environment
- •Experienced management
Purpose-Driven Work
- •Quick responsibility
Learning & Development
- •Talent development
Retirement Plans
- •Company pension scheme
More Vacation Days
- •30 vacation days
- •Special vacation days
Startup Environment
- •Modern future-oriented environment
Parking & Commuter Benefits
- •Good public transport connections
- •Free on-site parking
Company Bike
- •Job Bike
Healthcare & Fitness
- •Shower facilities
- •Company doctor screening
Modern Office
- •Changing rooms and lockers
Free or Subsidized Food
- •Fantastic canteen
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of OSI Foods GmbH & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
OSI Foods GmbH & Co. KG
Industry
Food
Description
The company is a leader in the development and production of high-quality products for the food service and retail sectors.
Not a perfect match?
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