OSI Foods GmbH & Co. KG
Teamlead Global Master Data Europe(m/w/x)
Full-timeWith HomeofficeSenior
Gersthofen
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OSOSI Foods GmbH & Co. KG
IT Team Lead Service and Support(m/w/x)
Gersthofen
Full-timeWith Home OfficeSenior
Nejo AI Summary
Centralizing 1st level support and telephony incident management for food production entities across Europe. Proven leadership in ITSM frameworks and Windows desktop environments required. Special annual pay and vacation pay.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or comparable qualification
- Several years of experience in IT Service & Support or IT Infrastructure, including Team Lead or Service Lead role experience
- Strong understanding of IT service, support operations, processes, and tools
- Experience with ITSM frameworks (e.g., ITIL) and helpdesk/ticketing systems
- Hands-on technical knowledge of Windows desktop/laptop environments
- Solid experience with Microsoft 365 and office productivity tools
- Basic network troubleshooting skills (LAN, Wi-Fi, VPN)
- Knowledge of telephony systems, mobile devices, and MDM
- Excellent communication and problem-solving skills
- Strong service-oriented mindset and effective collaboration skills
- Fluent English skills, additional languages a plus
Tasks
- Lead and improve European IT Service & Support
- Serve as IT single point of contact
- Manage end-user IT incidents and service requests
- Build, lead, and develop a customer-focused, collaborative team
- Design and operate a business-aligned shift/coverage model
- Define, monitor, and report on service KPIs/SLAs
- Improve IT service management processes, tools, CMDB, asset management
- Manage centralized IT asset procurement, lifecycle, warranty, spare parts
- Collaborate with global Team Leads to harmonize service practices
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ITIL
- Windows
- Microsoft 365
- LAN
- Wi-Fi
- VPN
- MDM
Benefits
Flexible Working
- Flexible hybrid working model
Competitive Pay
- Attractive salary package
- Special annual pay
Informal Culture
- Flat hierarchies
- Value-based corporate culture
- Friendly international colleagues
- Respectful cooperation
Other Benefits
- Customer-oriented environment
- Experienced management
Purpose-Driven Work
- Quick responsibility
Learning & Development
- Talent development
Retirement Plans
- Company pension scheme
More Vacation Days
- 30 vacation days
- Special vacation days
Startup Environment
- Modern future-oriented environment
Parking & Commuter Benefits
- Good public transport connections
- Free on-site parking
Company Bike
- Job Bike
Healthcare & Fitness
- Shower facilities
- Company doctor screening
Modern Office
- Changing rooms and lockers
Free or Subsidized Food
- Fantastic canteen
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of OSI Foods GmbH & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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OSOSI Foods GmbH & Co. KG
IT Team Lead Service and Support(m/w/x)
Gersthofen
Full-timeWith Home OfficeSenior
Nejo AI Summary
Centralizing 1st level support and telephony incident management for food production entities across Europe. Proven leadership in ITSM frameworks and Windows desktop environments required. Special annual pay and vacation pay.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or comparable qualification
- Several years of experience in IT Service & Support or IT Infrastructure, including Team Lead or Service Lead role experience
- Strong understanding of IT service, support operations, processes, and tools
- Experience with ITSM frameworks (e.g., ITIL) and helpdesk/ticketing systems
- Hands-on technical knowledge of Windows desktop/laptop environments
- Solid experience with Microsoft 365 and office productivity tools
- Basic network troubleshooting skills (LAN, Wi-Fi, VPN)
- Knowledge of telephony systems, mobile devices, and MDM
- Excellent communication and problem-solving skills
- Strong service-oriented mindset and effective collaboration skills
- Fluent English skills, additional languages a plus
Tasks
- Lead and improve European IT Service & Support
- Serve as IT single point of contact
- Manage end-user IT incidents and service requests
- Build, lead, and develop a customer-focused, collaborative team
- Design and operate a business-aligned shift/coverage model
- Define, monitor, and report on service KPIs/SLAs
- Improve IT service management processes, tools, CMDB, asset management
- Manage centralized IT asset procurement, lifecycle, warranty, spare parts
- Collaborate with global Team Leads to harmonize service practices
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ITIL
- Windows
- Microsoft 365
- LAN
- Wi-Fi
- VPN
- MDM
Benefits
Flexible Working
- Flexible hybrid working model
Competitive Pay
- Attractive salary package
- Special annual pay
Informal Culture
- Flat hierarchies
- Value-based corporate culture
- Friendly international colleagues
- Respectful cooperation
Other Benefits
- Customer-oriented environment
- Experienced management
Purpose-Driven Work
- Quick responsibility
Learning & Development
- Talent development
Retirement Plans
- Company pension scheme
More Vacation Days
- 30 vacation days
- Special vacation days
Startup Environment
- Modern future-oriented environment
Parking & Commuter Benefits
- Good public transport connections
- Free on-site parking
Company Bike
- Job Bike
Healthcare & Fitness
- Shower facilities
- Company doctor screening
Modern Office
- Changing rooms and lockers
Free or Subsidized Food
- Fantastic canteen
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of OSI Foods GmbH & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
OSI Foods GmbH & Co. KG
Industry
Food
Description
The company is a leader in the development and production of high-quality products for the food service and retail sectors.
Not a perfect match?
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