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FRFreudenberg Sealing Technologies GmbH

IT Support Specialist(m/w/x)

Schwalmstadt
Full-timeOn-siteExperienced

Resolving technical issues and service requests for essential IT systems. Bachelor's degree and relevant certifications required. On-call rotation, 24/7 support coverage.

Requirements

  • Bachelor's Degree in relevant field or advanced degree
  • Specified years of industry-relevant professional experience
  • Relevant certifications, system experience, and training
  • Professional-level English language skills
  • Clear and concise communication
  • Proactive collaboration with colleagues
  • Customer needs anticipation and understanding
  • Customer-centric solution development
  • Driving and supporting innovative ideas
  • Taking informed risks for solutions
  • Proactive identification of necessary actions
  • Exploration of new ways and opportunities

Tasks

  • Handle IT-related incidents and service requests
  • Ensure prompt resolution and exceptional service delivery
  • Swiftly resolve technical issues to minimize downtime
  • Maintain uninterrupted access to essential IT services
  • Learn and utilize IT service management tools
  • Track incidents and share knowledge effectively
  • Train end-users on IT service usage
  • Reduce end-user dependency on support
  • Enhance user experience through training
  • Identify and report recurring issues proactively
  • Drive timely resolution of recurring issues
  • Improve service delivery through continuous improvement
  • Engage in local and global projects
  • Collaborate with team members across 15+ countries
  • Participate in citizen development initiatives
  • Utilize low-code/no-code tools to improve processes

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent
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