AG Reederei Norden-Frisia
Fachinformatiker für Systemintegration oder Systemadministrator(m/w/x)
Full-timeOn-siteExperienced
Norden, Norderney
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NPNPI Northland Power Inc.
IT Support Analyst(m/w/x)
Norden
Full-timeOn-siteExperienced
Nejo AI Summary
Providing technical support for end-users and devices across European offices. Previous IT support experience and C1 English/German required. Global wellness program, paid parental leave.
Requirements
- Previous experience in same or similar role
- Good command of written and spoken English and German (C1 level)
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively
- Familiarity with Service Management applications and remote support tools
- Good administration knowledge of Windows client systems
- Sound knowledge of Office 365 applications including Microsoft Teams
- Degree in computer science, IT, or related field (or equivalent experience)
- Willingness to stay updated on industry trends and emerging technologies
Tasks
- Provide technical assistance and support to end-users and their devices
- Travel occasionally to other European offices
- Log, track, and prioritize IT incidents in the IT service management system
- Classify incidents by type, severity, impact, and urgency
- Resolve incidents according to Service Level Agreements
- Escalate complex or unresolved issues to higher-level support teams
- Maintain clear communication with stakeholders and detailed logs
- Log, track, and prioritize IT support requests
- Prioritize requests by type and urgency
- Resolve user requests according to established SLAs
- Escalate complex or unresolved requests to higher-level support teams
- Perform routine maintenance tasks, including software updates and patches
- Handle basic hardware support activities
- Perform user onboarding and offboarding tasks
- Manage user access, including provisioning and de-provisioning accounts
- Work according to ITIL, ISMS, and ISO 27001 frameworks
- Maintain an accurate inventory of IT assets
- Recommend hardware and software purchases to IT Management
- Install, configure, and troubleshoot hardware components
- Support local and global IT projects and initiatives
- Maintain up-to-date documentation of common issues and solutions
- Conduct training sessions on IT best practices and tools
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Service Management applications
- remote support tools
- Windows client systems
- Office 365
- Microsoft Teams
Benefits
Generous Parental Leave
- Paid parental leave
Other Benefits
- Country specific paid benefits
Healthcare & Fitness
- Global Wellness Program
Mental Health Support
- Employee Assistance Program
- Mental health resources
More Vacation Days
- Paid birthday off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NPI Northland Power Inc. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NPNPI Northland Power Inc.
IT Support Analyst(m/w/x)
Norden
Full-timeOn-siteExperienced
Nejo AI Summary
Providing technical support for end-users and devices across European offices. Previous IT support experience and C1 English/German required. Global wellness program, paid parental leave.
Requirements
- Previous experience in same or similar role
- Good command of written and spoken English and German (C1 level)
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively
- Familiarity with Service Management applications and remote support tools
- Good administration knowledge of Windows client systems
- Sound knowledge of Office 365 applications including Microsoft Teams
- Degree in computer science, IT, or related field (or equivalent experience)
- Willingness to stay updated on industry trends and emerging technologies
Tasks
- Provide technical assistance and support to end-users and their devices
- Travel occasionally to other European offices
- Log, track, and prioritize IT incidents in the IT service management system
- Classify incidents by type, severity, impact, and urgency
- Resolve incidents according to Service Level Agreements
- Escalate complex or unresolved issues to higher-level support teams
- Maintain clear communication with stakeholders and detailed logs
- Log, track, and prioritize IT support requests
- Prioritize requests by type and urgency
- Resolve user requests according to established SLAs
- Escalate complex or unresolved requests to higher-level support teams
- Perform routine maintenance tasks, including software updates and patches
- Handle basic hardware support activities
- Perform user onboarding and offboarding tasks
- Manage user access, including provisioning and de-provisioning accounts
- Work according to ITIL, ISMS, and ISO 27001 frameworks
- Maintain an accurate inventory of IT assets
- Recommend hardware and software purchases to IT Management
- Install, configure, and troubleshoot hardware components
- Support local and global IT projects and initiatives
- Maintain up-to-date documentation of common issues and solutions
- Conduct training sessions on IT best practices and tools
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Service Management applications
- remote support tools
- Windows client systems
- Office 365
- Microsoft Teams
Benefits
Generous Parental Leave
- Paid parental leave
Other Benefits
- Country specific paid benefits
Healthcare & Fitness
- Global Wellness Program
Mental Health Support
- Employee Assistance Program
- Mental health resources
More Vacation Days
- Paid birthday off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NPI Northland Power Inc. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
NPI Northland Power Inc.
Industry
Other
Description
Northland is an independent power producer focused on transforming the energy sector for a sustainable future, operating globally as developers, owners, and operators in the energy transition.
Not a perfect match?
- AG Reederei Norden-Frisia
Fachinformatiker für Systemintegration oder Systemadministrator(m/w/x)
Full-timeOn-siteExperiencedNorden, Norderney - Groen & Janssen GmbH Kunststoffvertrieb
ERP-Anwendungsbetreuer(m/w/x)
Full-timeOn-siteSeniorGeorgsheil - Groen & Janssen GmbH Kunststoffvertrieb
Systemadministrator/Anwendungsentwickler(m/w/x)
Full-timeOn-siteSeniorGeorgsheil - Poppinga, Stomberg & Kollegen Steuerberatungsgesellschaft mbH
Fachassistent für Lohn und Gehalt(m/w/x)
Full-time/Part-timeOn-siteExperiencedKrummhörn - NPEG Northland Power Europe GmbH
Strategic Buyer(m/w/x)
Full-timeOn-siteManagementNorden