Genomic Health, Inc.
Technical Support Analyst(m/w/x)
Full-timeOn-siteExperienced
Trier, München
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Desktop/laptop support for Windows/Mac systems, configuring Windows/iOS devices at a global tech services innovator. Experience troubleshooting Windows/iOS required, Mac OSX advantageous. Support for diverse enterprise IT environments.
Requirements
- Troubleshooting, installing, and upgrading in Windows 7/10 enterprise environments
- Troubleshooting in Mac OSX environment (advantageous)
- New system deployment (setup, imaging, software installation, data migration)
- Resolution of hardware driver conflicts, user profile corruption, and OS errors (Mac OSX, Windows 7 & 10)
- Symantec, SCCM, and Bitlocker encryption troubleshooting
- Local and networked printer configurations
- Software installations
- Conference and meeting support
- Troubleshooting systems or client-approved meeting software
- Remote access support
- Mobile device configuration and deployment (iOS/Android)
- Knowledge Base Article management assistance
- Processing security requests (malicious software, vulnerability investigations)
- IT Service-desk related tasks
- Fluent German language knowledge
- Fluent English language knowledge
- Associate’s Degree, technical institute degree/certificate in Computer Science, Information Systems, related field, or equivalent work experience
- Working knowledge of basic hardware and software products
- Diagnostic/problem solving skills
- Ideally 2-3 years work experience in computer systems or IT support
- Ability to lift/move/set-up computer equipment
Tasks
- Document IT problems thoroughly.
- Troubleshoot and configure Windows and iOS devices.
- Lift, move, and set up computer equipment.
- Provide desktop and laptop support for Windows and Mac.
- Assist users in solving IT problems.
- Support, install, and maintain local area networks.
- Support, install, and maintain OS, software, and peripherals.
- Install and support hardware components for users.
- Install and support software components for users.
- Perform preventive maintenance on equipment.
- Test IT equipment.
- Evaluate system configurations.
- Evaluate software to optimize hardware use.
- Provide positive customer experiences.
- Use ServiceNow daily for tickets and escalations.
- Troubleshoot, install, and upgrade Windows 7 and 10.
- Troubleshoot Mac OSX environments.
- Deploy new systems.
- Set up, image, and install new system software.
- Migrate data for new system deployments.
- Resolve hardware driver conflicts.
- Resolve user profile corruption.
- Resolve operating system errors (Mac OSX, Windows).
- Troubleshoot Symantec, SCCM, and BitLocker encryption.
- Configure local and networked printers.
- Provide conference and meeting support.
- Troubleshoot conference systems and meeting software.
- Provide remote access support.
- Configure and deploy mobile devices (iOS/Android).
- Manage Knowledge Base articles, including proofreading and feedback.
- Request revisions for existing Knowledge Base articles.
- Ensure comprehension of Knowledge Base article content.
- Process security requests.
- Investigate malicious software and vulnerabilities.
- Handle additional IT service desk tasks.
Work Experience
- 2 - 3 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Windows 7
- Windows 10
- Windows 11
- Mac OSX
- Active Directory
- iOS
- Android
- Microsoft Office
- Microsoft Office 365
- Symantec
- SCCM
- Bitlocker
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Desktop/laptop support for Windows/Mac systems, configuring Windows/iOS devices at a global tech services innovator. Experience troubleshooting Windows/iOS required, Mac OSX advantageous. Support for diverse enterprise IT environments.
Requirements
- Troubleshooting, installing, and upgrading in Windows 7/10 enterprise environments
- Troubleshooting in Mac OSX environment (advantageous)
- New system deployment (setup, imaging, software installation, data migration)
- Resolution of hardware driver conflicts, user profile corruption, and OS errors (Mac OSX, Windows 7 & 10)
- Symantec, SCCM, and Bitlocker encryption troubleshooting
- Local and networked printer configurations
- Software installations
- Conference and meeting support
- Troubleshooting systems or client-approved meeting software
- Remote access support
- Mobile device configuration and deployment (iOS/Android)
- Knowledge Base Article management assistance
- Processing security requests (malicious software, vulnerability investigations)
- IT Service-desk related tasks
- Fluent German language knowledge
- Fluent English language knowledge
- Associate’s Degree, technical institute degree/certificate in Computer Science, Information Systems, related field, or equivalent work experience
- Working knowledge of basic hardware and software products
- Diagnostic/problem solving skills
- Ideally 2-3 years work experience in computer systems or IT support
- Ability to lift/move/set-up computer equipment
Tasks
- Document IT problems thoroughly.
- Troubleshoot and configure Windows and iOS devices.
- Lift, move, and set up computer equipment.
- Provide desktop and laptop support for Windows and Mac.
- Assist users in solving IT problems.
- Support, install, and maintain local area networks.
- Support, install, and maintain OS, software, and peripherals.
- Install and support hardware components for users.
- Install and support software components for users.
- Perform preventive maintenance on equipment.
- Test IT equipment.
- Evaluate system configurations.
- Evaluate software to optimize hardware use.
- Provide positive customer experiences.
- Use ServiceNow daily for tickets and escalations.
- Troubleshoot, install, and upgrade Windows 7 and 10.
- Troubleshoot Mac OSX environments.
- Deploy new systems.
- Set up, image, and install new system software.
- Migrate data for new system deployments.
- Resolve hardware driver conflicts.
- Resolve user profile corruption.
- Resolve operating system errors (Mac OSX, Windows).
- Troubleshoot Symantec, SCCM, and BitLocker encryption.
- Configure local and networked printers.
- Provide conference and meeting support.
- Troubleshoot conference systems and meeting software.
- Provide remote access support.
- Configure and deploy mobile devices (iOS/Android).
- Manage Knowledge Base articles, including proofreading and feedback.
- Request revisions for existing Knowledge Base articles.
- Ensure comprehension of Knowledge Base article content.
- Process security requests.
- Investigate malicious software and vulnerabilities.
- Handle additional IT service desk tasks.
Work Experience
- 2 - 3 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Windows 7
- Windows 10
- Windows 11
- Mac OSX
- Active Directory
- iOS
- Android
- Microsoft Office
- Microsoft Office 365
- Symantec
- SCCM
- Bitlocker
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
NTT DATA
Industry
IT
Description
NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100.
Not a perfect match?
- Genomic Health, Inc.
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Full-timeOn-siteExperiencedTrier, München - DXC Technology
Onsite IT Support Technician(m/w/x)
Full-timeOn-siteExperiencedBerlin, Hamburg, München, Dresden, Potsdam, Ratingen, Böblingen, St. Ingbert, Gerlingen, Walldorf - WPP
IT Support Engineer(m/w/x)
Full-timeOn-siteExperiencedMünchen - Helsing
IT Support Specialist(m/w/x)
Full-timeOn-siteExperiencedMünchen - EOS GmbH Electro Optical Systems
1st Level IT Support Specialist(m/w/x)
Full-timeOn-siteExperiencedKrailling