Bechtle AG
IT Mitarbeiter Support / Service Desk(m/w/x)
Full-timeOn-siteExperienced
Saarbrücken
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HAHager Group
IT Support Analyst(m/w/x)
Blieskastel
Full-timeOn-siteExperienced
AI/ML
Data Science
Nejo AI Summary
Resolving level 1 and some level 2 IT support tickets for an AI-focused electrical industry department. Two years of university studies and three years of experience required. Personalized onboarding, internal mobility, and learning opportunities.
Requirements
- Two years university studies in computer science
- Three years initial experience in computer science
- Strong interest in computer technologies and AI trends
- Knowledge of infrastructure (Cloud hosting, virtual computing, security layers, MDM)
- Ability to investigate Microsoft products and application environments
- First experience with IT processes (ITIL)
- Ability and interest in coordination and monitoring role
- Very good interpersonal and communication skills
- Organizational and self-employment skills
- Analytical ability
- Fluency in English, German and French
Tasks
- Handle user calls and tickets
- Qualify, investigate, and resolve issues
- Provide remote assistance
- Prioritize level 1 support cases
- Support some level 2 cases following best practices
- Collaborate with L2 and L3 experts
- Document knowledge in the Knowledge Base
- Identify critical incidents and problems
Work Experience
- 3 years
Education
- Currently in higher education
Languages
- English – Native
- German – Native
- French – Native
Tools & Technologies
- MS Azure
- Intune
- Windows
- Office
- MS Teams
- SAP
Benefits
Mentorship & Coaching
- Personalized onboarding experience
Learning & Development
- Learning and growth opportunities
Other Benefits
- Awarded Hi University
Career Advancement
- Internal career opportunities
- Internal mobility recruitment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hager Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HAHager Group
IT Support Analyst(m/w/x)
Blieskastel
Full-timeOn-siteExperienced
AI/ML
Data Science
Nejo AI Summary
Resolving level 1 and some level 2 IT support tickets for an AI-focused electrical industry department. Two years of university studies and three years of experience required. Personalized onboarding, internal mobility, and learning opportunities.
Requirements
- Two years university studies in computer science
- Three years initial experience in computer science
- Strong interest in computer technologies and AI trends
- Knowledge of infrastructure (Cloud hosting, virtual computing, security layers, MDM)
- Ability to investigate Microsoft products and application environments
- First experience with IT processes (ITIL)
- Ability and interest in coordination and monitoring role
- Very good interpersonal and communication skills
- Organizational and self-employment skills
- Analytical ability
- Fluency in English, German and French
Tasks
- Handle user calls and tickets
- Qualify, investigate, and resolve issues
- Provide remote assistance
- Prioritize level 1 support cases
- Support some level 2 cases following best practices
- Collaborate with L2 and L3 experts
- Document knowledge in the Knowledge Base
- Identify critical incidents and problems
Work Experience
- 3 years
Education
- Currently in higher education
Languages
- English – Native
- German – Native
- French – Native
Tools & Technologies
- MS Azure
- Intune
- Windows
- Office
- MS Teams
- SAP
Benefits
Mentorship & Coaching
- Personalized onboarding experience
Learning & Development
- Learning and growth opportunities
Other Benefits
- Awarded Hi University
Career Advancement
- Internal career opportunities
- Internal mobility recruitment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hager Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Hager Group
Industry
IT
Description
Das Unternehmen spielt eine zentrale Rolle in der digitalen Transformation und bietet technische Expertise sowie innovative Lösungen.
Not a perfect match?
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